Jay Parikh
Southall,Ealing
Summary
Results-driven MSc Management graduate with strong experience in luxury hospitality, customer service, and guest relationship management. Having worked in front desk and operational roles within high-end hotel environments, I have developed excellent communication, negotiation, and upselling skills while consistently delivering seamless guest experiences. I am highly organised, commercially aware, and confident in building long-term client relationships. I am now seeking to transition into a hotel sales executive role where I can leverage my hospitality knowledge and relationship-building abilities to support revenue growth.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Front Agent & Night Auditor
JW Marriott, Grosvenor House
Mayfair, City of London
2024.02 - 2026.03
- Front Office & Check-in/Check-out Operations: Ensured seamless guest arrival and departure experiences while maintaining high service standards.
- Reservations & Room Management: Used Opera PMS to manage bookings, modifications, and guest preferences efficiently.
- Night Audit & Financial Reconciliation: Conducted end-of-day reporting, verified transactions, and prepared revenue reports for senior management.
- Upselling & Revenue Maximization: Recommended room upgrades and premium services, contributing to increased guest spend and revenue per room.
- Luxury Guest Experience & Relationship Management: Delivered exceptional customer service to high-net-worth individuals and VIP guests, ensuring repeat business.
- Cross-Departmental Training: Worked closely with reservations, events, housekeeping, and concierge teams to enhance guest experiences.
Floor Manager
Curry Inn
Haywards Heath
2017.09 - 2024.01
- Customer Service & Operations Management: Oversaw daily restaurant operations, ensuring a high level of service and customer satisfaction.
- Team Supervision: Managed kitchen, floor, and bar teams, ensuring smooth operations and staff efficiency.
- Cash & Financial Management: Handled POS transactions, cash balancing, and financial reporting.
- Decision-Making & Problem-Solving: Managed challenging customer interactions professionally while maintaining a positive dining experience.
Financial Services Intern (Life Skills work experience)
Barclays Bank
Haywards Heath
2018.02 - 2018.03
- Gained insight into financial services, client relationship management, and business operations.
- Assisted customers with account inquiries, banking processes, and financial literacy education.
- Developed strong numerical and analytical skills, reinforcing my ability to understand market trends and pricing strategies.
Education
MSc - Management
University of Sussex
2022.09 - 2023.09
BSc - Business & Management Studies
University of Sussex
2019.09 - 2022.05
BTEC Business Level 3 Extended Diploma - undefined
Crawley College
2017.09 - 2019.06
Skills
- Customer Relationship Management
- Market Research & Analysis
- Determination
- Negotiation & Persuasion
- Familiarity with pms systems
- Sales and Conversion Skills
- Target-Driven & Resilient
- Upselling & Revenue Maximisation
- Communication & Professionalism
- Pricing Strategy
- Customer Service
- Luxury guest experience
- 5-star luxury hotel management
Certification
- Full UK Driving License
- Introduction to Real Estate Investment - Coursera
- First Aid & Health & Safety Certified
LANGUAGES
English
Native
Hindi
Native
Gujarati
Native
References
References available upon request.
Timeline
Front Agent & Night Auditor
JW Marriott, Grosvenor House
2024.02 - 2026.03
MSc - Management
University of Sussex
2022.09 - 2023.09
BSc - Business & Management Studies
University of Sussex
2019.09 - 2022.05
Financial Services Intern (Life Skills work experience)
Barclays Bank
2018.02 - 2018.03
BTEC Business Level 3 Extended Diploma - undefined
Crawley College
2017.09 - 2019.06
Floor Manager
Curry Inn
2017.09 - 2024.01