Jay Panue
Aldridge
Summary
A highly skilled professional with expertise in critical thinking, conflict resolution, and communication strategies. Proficient in Customer Relationship Management and Business to Business interactions, with a strong focus on planning and strategic thinking. Multilingual capabilities enhance commercial awareness and upselling techniques, driving successful customer relationships and business growth.
Overview
8
8
years of professional experience
Work history
Business Consultant
Midland Secure Couriers
Tipton
01.2025 - Current
- Successfully delivered on tasks within tight deadlines.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Preparing and delivering a report of my findings to leadership with comprehensive risk and impact - assessments.
Guest Relations Manager
Rainbow Casino
Bristol
05.2023 - 12.2024
- Handled multiple tasks simultaneously whilst maintaining high standards of professionalism.
- Developed strong relationships with regular clients through exceptional service delivery.
- Trained new staff members for improved customer service delivery.
- Implemented effective communication strategies to enhance overall guest experience.
- Provided personalised service to VIP clients, enhancing their comfort and overall experience.
- Delegated tasks to maintain good coverage of reception and public areas, meeting guest needs.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Guaranteed quality CRM data, performing database cleansing to update customer contact details.
- Leveraged market and competitor data to identify market opportunities and gaps.
Business Performance Manager
William Hill
Bristol
04.2022 - 03.2023
- Delivered key strategic insights to senior management.
- Coordinated interdepartmental activities for successful project execution.
- Evaluated existing systems and procedures; identified areas for improvement and implemented necessary changes.
- Led change management initiatives, fostering a culture of continuous improvement within the organisation.
- Introduced process improvements, reducing operational costs significantly.
- Facilitated staff training sessions, enhancing team capabilities and performance standards.
- Collated performance data to create reports and dashboards identifying weaknesses and opportunities.
- Collaborated with management to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives.
- Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
Deputy Manager
F Hinds
Slough
06.2021 - 01.2022
- Supervised team members for optimal task completion.
- Utilised strategic planning to drive business growth.
- Implemented effective staff training programmes for improved performance.
- Ensure all key performance indicators and service levels are met.
Specialist Services Manager
Tristar Worldwide
London
08.2017 - 08.2020
- Working as part of the Events and Roadshow team coordinating and managing complex roadshows and events. Having regular contact with high profile national & international customers, specializing in the Japanese & Far East sector of clients, as well as high profile / private banks.
- Created training guides, ensuring optimum performance level are achieved by staff members to remain compliant & acquainted with service level agreements & procedures.
- Enhanced client relationships with proactive communication and problem-solving strategies.
- Adopted latest industry trends to stay competitive in the market.
- Working with a number our global affiliates to ensure our clients receive the bespoke travel.
- Providing fleet information, service assurance, liaising with international clients.
- Managing offices based in Hong Kong, Japan and Paris.
Education
Bachelor of Business Management -
Thames Valley University
NVQ Level 4 - Sales and Marketing
Alison online Courses
NVQ Level 4 - Customer Services
Freight Training
NVQ Level 4 - Business Administration
Quantica Training
Skills
- Critical thinking
- Conflict resolution
- Communication strategies
- Multilingual
- Customer Relationship Management
- Business to Business
- Planning & strategic thinking
- Commercial Awareness
- Upselling
Timeline
Business Consultant
Midland Secure Couriers
01.2025 - Current
Guest Relations Manager
Rainbow Casino
05.2023 - 12.2024
Business Performance Manager
William Hill
04.2022 - 03.2023
Deputy Manager
F Hinds
06.2021 - 01.2022
Specialist Services Manager
Tristar Worldwide
08.2017 - 08.2020
Bachelor of Business Management -
Thames Valley University
NVQ Level 4 - Sales and Marketing
Alison online Courses
NVQ Level 4 - Customer Services
Freight Training
NVQ Level 4 - Business Administration
Quantica Training
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