Jay McDougall
Glasgow,East Renfrewshire
Summary
Versatile professional with extensive expertise in troubleshooting electronics, precision workmanship, and handling automotive tools. Demonstrates exceptional skills in customer service, including resolving complaints, promoting loyalty schemes, and ensuring customer satisfaction through effective communication and proactive learning. Proficient in stock management, payment processing, and merchandising with a strong focus on efficiency optimisation and repair integrity. Adept at multitasking in fast-paced environments while maintaining patience and composure. Committed to delivering high-quality results by leveraging technical interpretation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Light vehicle technician
Arnold Clark
Paisley, Renfrewshire
09.2022 - 01.2026
- Tested newly installed parts to confirm proper functioning before handing back the vehicle to the customer.
- Maintained a clean, organised workspace to promote efficiency.
- Provided excellent customer service by addressing all client concerns regarding their vehicles.
- Improved vehicle functionality by conducting thorough maintenance checks.
- Repaired light vehicles for optimum performance.
- Interacted professionally with suppliers when ordering parts, fostering good business relationships.
- Followed manufacturer's specifications in conducting repair works, ensuring high quality results.
Shop assistant
Asda
Barrhead, East Renfrewshire
08.2020 - 03.2022
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Conducted price checks at request of customers for clear communication on cost.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Upheld company policies whilst dealing with returns and exchanges.
Education
Scottish Qualifications Certificate - English
Barrhead high school
East Renfrewshire 08.2019 - 03.2020
Scottish Qualifications Certificate - drama
Barrhead High School
East Renfrewshire 08.2019 - 03.2020
Scottish Qualifications Certificate - Mathematics
Barrhead High School
East Renfrewshire 08.2019 - 03.2020
Scottish Qualifications Certificate - History
Barrhead High School
East Renfrewshire 08.2019 - 03.2020
Scottish Qualifications Certificate - Light Vehicle Maintenance and Repair
Arnold Clark
Paisley 09.2022 - 09.2025
Skills
- Troubleshooting electronics
- Mechanic jargon fluency
- Precision workmanship
- Handling customer complaints
- Automotive trend awareness
- Efficiency optimisation
- On-The-Job initiative
- Technical interpretation
- Repair integrity
- Proactive learning
- Communicating complex information
- Patience with repetitive tasks
- Handling automotive tools
- Multitasking capability
- Customer liaison
- Customer Service
- Verbal communication
- Electrical circuits understanding
- Scanning items
- Item scanning accuracy
- Bagging proficiency
- Loyalty scheme promotions
- Retail awareness
- Patience and composure
- Change giving
- Barcode system use
- Merchandising
- Payment Processing
- Product knowledge
- Cash management
- Refund and exchange processing
- Stock management
- Customer advising
- Customer greeting
- Cash drawer management
- Card payment processing
- Professional demeanour
- Manual dexterity
- Product bagging
- Store appearance upkeep
Affiliations
- guitarist/Band member
- Dancing
- music creation/
Timeline
Light vehicle technician
Arnold Clark
09.2022 - 01.2026
Scottish Qualifications Certificate - Light Vehicle Maintenance and Repair
Arnold Clark
09.2022 - 09.2025
Shop assistant
Asda
08.2020 - 03.2022
Scottish Qualifications Certificate - English
Barrhead high school
08.2019 - 03.2020
Scottish Qualifications Certificate - drama
Barrhead High School
08.2019 - 03.2020
Scottish Qualifications Certificate - Mathematics
Barrhead High School
08.2019 - 03.2020
Scottish Qualifications Certificate - History
Barrhead High School
08.2019 - 03.2020