Jay Fitzsimmons
Glasgow,South Lanarkshire
Summary
Dynamic and results-driven professional with extensive expertise in leadership, supervisory roles, and staff management. Demonstrates exceptional skills in recruitment and hiring practices, time management, and communication excellence. Proficient in profit and loss analysis, budget planning, and customer relationship building. Committed to fostering a service-oriented environment through effective delegation and proactive initiative-taking. Aspires to leverage these competencies to drive organisational success and mentor future leaders.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Assistant Manager
AG Restaraunts LTD (McDonalds)
Glasgow
10.2020 - Current
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Minimised inventory loss for improved profit margins.
- Handled stock control duties diligently preventing overstocking or shortages.
- Increased staff productivity by providing comprehensive training programmes.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided support to manager during audits, ensuring accurate reports.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Streamlined store operations with efficient scheduling.
- Handled customer complaints effectively, restoring trust in our brand.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Improved customer service by implementing new procedures and protocols.
- Monitored sales performance regularly adjusting strategies as required.
Education
Scottish Qualifications Certificate -
Eastbank Academy
GlasgowSkills
- Leadership proficiency
- Supervisory expertise
- Effective delegator
- Proactive initiative taker
- Recruitment and hiring practices
- Time management mastery
- Communication excellence
- Customer relationship building
- Staff mentoring
- Profit and Loss Analysis
- Budget planning
- Service orientation
- Excellent communication
- Staff management
Certification
Full UK Driving Licence.
Timeline
Assistant Manager
AG Restaraunts LTD (McDonalds)
10.2020 - Current
Scottish Qualifications Certificate -
Eastbank Academy
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