JAY FERREIRA
Barking Riverside,UK
Summary
Results-oriented and self-directed professional with over 10 years of experience in corporate environments spanning Financial Services, Education, Hospitality, and Telecoms, both in UK and internationally.
Recognized for proactive problem-solving and emergency response readiness, committed to enhancing organizational success through strategic planning and effective communication.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Welcome Floor Host
Portico at PwC
London
02.2023 - 07.2025
- Streamlined floor logistics, managing room reservations and daily operations effectively.
- Ensured compliance with PwC security protocols through collaboration with risk managers.
- Coordinated AV equipment, housekeeping, and IT support to facilitate successful meetings.
- Delivered comprehensive reports and seamless handover processes for administrative support.
- Trained new employees to uphold consistent service quality standards.
- Maintained high health protection standards by ensuring adherence to hygiene and safety regulations.
- Collaborated with management team to drive operational improvements.
- Fostered customer loyalty through personalised engagement and attentive service.
Resource Planner (12-month FTC)
PwC
London
02.2022 - 03.2023
- Supported workforce scheduling using the internal planning tool, ensuring data accuracy and timely adjustments.
- Produced MI reports for senior managers, supported resourcing officers, and maintained stock control.
- Led administrative processes including team meetings, data cleansing, and L&D bookings.
- Built strong cross-functional communication and supported change implementation in resource optimisation.
- Collaborated with cross-functional teams, enhancing workflow efficiency.
- Utilised advanced scheduling software, improving time management capabilities.
- Resolved project conflicts and issues promptly and efficiently, maintaining positive working relationships with stakeholders.
Welcome Host
Portico at PwC
London
02.2017 - 03.2022
- Oversaw daily office floor operations and staff support for partners and employees.
- Managed internal bookings and compliance with clear desk policies.
- Ensured the environment was fully operational and presented to corporate standards.
- Provided exceptional service to staff and guests, resolving issues with a pragmatic approach.
- Assisted guests with inquiries, resulting in positive feedback.
- Checked guests in efficiently, making their stay start smoothly.
- Kept up-to-date records of room availability using hotel software systems, preventing overbooking situations.
- Managed front desk operations effectively whilst maintaining high standards of professionalism.
- Facilitated smooth checkout process, ensuring pleasant last impression on guests.
- Improved guest relations by offering personalised service based on individual needs.
- Resolved guest complaints promptly to ensure satisfaction.
- Conducted regular inventory checks to prevent shortages of necessary supplies at the front desk.
- Coordinated timely room cleaning with housekeeping staff for superior guest satisfaction.
- Ensured quick resolution of booking errors with effective communication skills to maintain client trust and loyalty.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Represented company and promoted brand with exceptional service and presentation.
- Wrote professional letters, memos and emails for internal and external business communication.
Corporate Receptionist Concierge
UBS Global Asset Management
London
05.2015 - 09.2016
- Delivered high-end front-of-house service, managing visitor experience and AV logistics.
- Coordinated catering services for meetings, ensuring professional event execution.
- Greeted visitors warmly, creating positive first impressions of company.
- Facilitated smooth check-in procedures for clients, fostering welcoming environment.
- Maintained pristine reception area to enhance company image.
- Managed high-volume phone calls, ensuring efficient business communication.
- Liaised with various departments to promote effective cross-functional communication.
- Prioritised tasks to maintain reliable service during peak periods.
Commercial Manager (Store Manager)
Claro SA
Cuiabá, Brazil
03.2012 - 04.2015
- Directed store operations and staff training in high-pressure telecom environment.
- Implemented sales strategies to boost revenue generation.
- Ensured compliance with regulatory guidelines to reduce potential legal risks.
- Conducted comprehensive market research to facilitate data-driven decision-making.
- Resolved customer issues swiftly to uphold satisfaction levels.
- Evaluated sales and service processes, identifying key opportunities for enhancement.
Education
BA (Hons) - Business and Management
Northumbria University
City of London 02.2020 - 09.2022
Technologist in Management Processes - Administration
UNOPAR
Cuiaba, Brazil 01.2012 - 12.2014
Skills
- Office and facilities management
- Team leadership and coordination
- Diary and administrative management
- Stakeholder and client relations
- Process improvement and efficiency
- Budgeting and resource planning
- Data analysis and reporting
- Microsoft Office Suite
- Google Workspace tools
- Email management systems
- Problem solving skills
- Administrative support services
- Inventory control systems
- Proactive service anticipation
- Emergency response readiness
Languages
English
Fluent
Portuguese
Native
Spanish
Elementary
Custom
- Well-being
- Education
- Theatre
- Walking
- Fitness
- Teaching
- Socialising
Timeline
Welcome Floor Host
Portico at PwC
02.2023 - 07.2025
Resource Planner (12-month FTC)
PwC
02.2022 - 03.2023
BA (Hons) - Business and Management
Northumbria University
02.2020 - 09.2022
Welcome Host
Portico at PwC
02.2017 - 03.2022
Corporate Receptionist Concierge
UBS Global Asset Management
05.2015 - 09.2016
Commercial Manager (Store Manager)
Claro SA
03.2012 - 04.2015
Technologist in Management Processes - Administration
UNOPAR
01.2012 - 12.2014
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