Jay Bishop
Kidderminster,Worcestershire
Summary
Sensible employee determined to provide every customer with positive, memorable shopping experience. Focused and friendly and willing to help with any task.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Store Assistant
Aldi
Kidderminster, Worcestershire
09.2022 - Current
- Promptly identified and retrieved items in stock room to maximise sales opportunities.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Practise safe and secure stock handling methods, reducing product damage and loss.
- Ensured excellent product availability, monitoring stock levels and identifying replenishment and reordering requirements.
- Supported store goals by delivering promotions and upselling programmes.
- Provided effective self-checkout assistance, facilitating faster customer transactions.
- Maintained spotless store presentation through regular cleaning, organizing and tidying.
- Delivered seamless checkout experiences throughout peak business hours, maintaining customer satisfaction.
- Assisted customers with product selection, recommending associated items to increase transaction value.
- Attended regular training opportunities to maintain up to date product and service knowledge.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Expertly handled returns and exchanges, recommending alternative items to reduce store losses.
- Completed store opening and closing, shop floor cleaning and till reconciliations.
- Improved queueing systems and POS till point efficiency, successfully reducing customer waiting times.
- Handled complaints calmly and professionally, minimizing conflict and maintaining customer satisfaction.
Shift Manager
McDonald's
Kidderminster, Worcestershire
07.2017 - 06.2022
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Kept employees operating productively to meet business and customer needs.
- Updated training and procedures to address skills gaps and challenges.
- Handled disciplinary investigations and hearings with strong employee relations knowledge.
- Trained and mentored new employees to maximise team performance.
- Developed continuous improvement initiatives to drive team efficiencies.
- Led by example and demonstrated company best practices.
- Increased team efficiency by analyzing staff and equipment performance.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
Education
GCSEs -
King Charles I School and Sixth Form Centre
Kidderminster, Worcestershire 09.2011 - 06.2017
Skills
- Cash handling
- Complaint management
- Customer service
- Customer checkout
- Equipment maintenance
- Stock management
- Seasonal merchandise planning
- Delivery management
- Retail operations
- Store management
- Returns management
- Delivery coordination
- Relationship building
- Coaching leadership
- Conflict resolution
- Workforce development
Languages
English
Native
Timeline
Store Assistant
Aldi
09.2022 - Current
Shift Manager
McDonald's
07.2017 - 06.2022
GCSEs -
King Charles I School and Sixth Form Centre
09.2011 - 06.2017
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