Jay Beresford

• Conduct appointments to offer my expertise and support for families during their time of loss. This would include Arranging memorials in various locations accommodating individual family preferences.
• Discuss options and preferences for disposition of remains providing a compassionate environment throughout and display high levels of professionalism and sensitivity when dealing with grieving family members.
• Overseeing the maintenance of facilities and equipment to ensure a welcoming environment for families during visits while adhering to health and safety guidelines.
• Manage high volume of bookings for cremations along side my own personal diary for different types of appointments, such as Memorial Consultancy, Laying to rest of ashes and provide personal guided tour of our site to visitors.
• I Manage a team of ground staff to ensure processes are carried out efficiently. This would include monitoring annual leave and making sure any absence is covered.
• Manage Stock levels and budgets, while maintaining relationships with suppliers and other professionals in the industry for cost effective services.
• Supervised all disposal of ashes ceremonies guaranteeing dignity and respect at all times.
• I Attend business development meetings with regional management to discuss a variety of processes. I would look into the new process and give my feedback by recommending effective changes to improve overall efficiency to corporate structure enhancing overall efficiency.
• Collaborating with a variety of industry professionals and managing events to provide a comforting environment for families to reflect and remember their loved ones. This would include, Open days and Memorial services held in our chapels during selected holidays such as, Mothers Day, Fathers Day and our annual Christmas Memorial Service.
• Identifying areas for improvement on site and create action plans to offer a variety of new memorial options and facilities to exceed families expectations whilst improving the grounds with new and improved memorial products.
• Managing and overseeing multiple projects simultaneously whilst ensuring timely completion and quality control.
• Ensured compliance with regulatory standards by conducting thorough audits and reviews.
• I am solely responsible for managing all memorials on site. My day consist of inputting sensitive data, dealing with any problems linked to memorials and cremations, and updating records with personal information in order for future contact to be made when necessary.
• Prepared memorial information pack providing families with in depth information of our site and memorial products we offer. This is very effective for those who do not live locally and wish to look at as much information as possible before booking/ attending their visit.

• Managed appointment scheduling and maintained accurate records in the electronic booking system to streamline client interactions.
• Resolved client issues promptly by implementing effective communication strategies, contributing to a positive customer experience and enhancing overall satisfaction.
• Trained new assistants on company policies and our ways of working to ensure when they were confident to handle clients to a very high standard and professionalism.
• Handled clients queries to improve customer satisfaction levels.
• Coordinated staff rota to ensure full coverage during peak times. For example, the Christmas period is an extremely busy time for the industry. Making sure we have enough assistants to support our stylists was imperative during these times.
• Ensured vulnerable clients are looked after but organising transport and offer any additional services they require.
• Resolved complaints promptly showing attentiveness towards guests' needs, thereby increasing loyalty rates amongst clients.
• Kept reception areas clean and tidy to maintain professional standards.
• Provided positive visitor experiences through friendly reception service.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Monitored cash flow on a daily basis ensuring expenditure was controlled and accounts were accurately maintained.

• Managed executive calendars, coordinating appointments and meetings to optimize time management and enhance productivity.
• Prepared detailed meeting agendas and minutes for follow up actions.
• Liaised with internal teams and external partners to facilitate communication, ensuring seamless collaboration on various projects.
• Maintained confidentiality of sensitive information by implementing strict file management systems.
• Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
• Coordinated accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Managed complex diaries, ensuring seamless executive schedules.
• Operated multi-line phone systems, handling high volume of calls daily.

• Developed and maintained strong relationships with clients based on successful delivery of desired objectives
• Direct management of 130+ field staff, creation of schedules & journey plans.
• Conducting a weekly analysis of campaigns ensuring we're on track to achieve campaign objectives and KPI's
• Working alongside high end clients such as: Dior, Shiseido, COTY Adidas, Guerlain, Barbour, Calvin Klein. Sectors: Luxury Beauty, Retail and Fashion.
• Implemented process improvements that streamlined workflow efficiency within the account management team, enhancing overall productivity.
• Coordinated supply and logistics teams to deliver sales within customer timeframes and budgets.
• Coordinated sales presentations to increase brand awareness.
• Converted sales leads through persuasive pitching, achieving personal revenue targets.
• Retained product and service knowledge for informative, persuasive client advice.
• Enhanced customer relationships by delivering professional yet friendly service.
• Accurately tracking delivery of multiple ancillaries and uniform
• Posting and management of deliveries to the UK and Ireland for numerous campaings
• Recruiting - Screening new applicants to the business and categorising based on skills and suitability. - Carrying out a duty of care for the Brand Ambassadors, ensuring they are happy with the level of support given by myself and my team.

• Managed front desk operations, ensuring smooth check-in and check-out processes for clients in a busy salon environment.
• Scheduled appointments and coordinated services for clients, optimizing staff utilization and enhancing customer experience.
• Provided exceptional customer service by addressing client inquiries and resolving issues promptly, fostering a welcoming atmosphere.
• Maintained accurate records of client appointments and financial transactions using IQ software, ensuring data integrity.
• Handled appointment scheduling to ensure smooth daily operations.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Delivered front of house duties with warm and professional manner.
• Coordinated office supplies orders to keep necessary products available at all times.
• Managed high volume of incoming calls from multi-line telephone system and documented messages.
• Handled petty cash and maintained flawless records.
• Kept reception area clean and organised to uphold professional office reputation.
• Oversaw daily duties, ensuring efficient scheduling of staff and services, resulting in improved customer satisfaction and retention.

I was a legal secretary to the Wills and probate department. I quickly worked my way up to become the personal assistant tot he senior partner of the firm. Their area of work was property and conveyancing focused, which meant I had to learn and adapt to the different departments and needs of the legal handlers needs and needs of the clients

• I assisted the reception team at head office due to the high volume of calls, scheduled meetings and managing partner diaries
• Attended home visits, where I would witness Will signing and meet families to discuss their loved ones wishes.
• Prepared and organized legal documents, including briefs, contracts, and correspondence, maintaining accuracy and compliance with regulatory standards.
• Coordinated communication between clients and legal teams, facilitating the exchange of information and documents.
• Managed correspondence, reduced response time by ensuring timely replies.
• Assisted in project management, contributed to successful completion of crucial projects.
• Ensured smooth business travel arrangements for senior partners and their clients.
• Updated company database regularly to maintain accurate records.
• Scheduled appointments and conference calls coordinated seamlessly across different time zones.
• Maintained confidentiality of documents, ensured secure handling of sensitive information in our archive.
• Conformed letters, emails and forms to office standards and corrected colleagues' work.
• Organised and maintained filing system for easy staff access.
• Processed incoming and outgoing letters and correspondence for staff.