Jay Allen
Dunstable,United Kingdom
Summary
Accomplished professional with expertise in sales, project management, and customer service. Proven success in business operations, technical support, and troubleshooting. Proficient in data analysis, logistics coordination, and customer relationship management. Committed to enhancing customer satisfaction through strategic planning and effective problem-solving.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work history
Business Development Manager (Temp Contract)
Complex Scaffolding Ltd
Dunstable, Central Bedfordshire
2026.03 - 2026.06
- Assisted in developing new business opportunities.
- Supported relationships with existing clients.
- Facilitated management of customer enquiries, quotations, and sales negotiations.
- Helped identify market opportunities for company growth.
- Collaborated with operational teams for smooth project delivery.
- Contributed to building long-term partnerships through effective customer service.
Assistant Manager (Temp Contract)
Halfords Auto Centre
Bletchley, Buckinghamshire
2026.01 - 2026.03
- Assisted with daily branch operations and workshop management.
- Facilitated achievement of sales targets and enhancement of customer service.
- Supported customer enquiries, bookings, and complaint handling.
- Aided in stock control and ensured adherence to health and safety regulations.
- Collaborated with technicians and front-of-house staff to uphold efficient workflows.
- Provided support to the manager during audits to guarantee accurate reporting.
Tool Hire Sales Representative (Temp Contract)
Aylesbury Plant & Tool Hire
Aylesbury, Buckinghamshire
2025.07 - 2025.10
- Assisted clients in finding suitable tool and equipment hire solutions.
- Supported efforts in business development and maintained client relationships.
- Facilitated process of hire agreement quotations and customer orders.
- Coordinated logistics for product deliveries and collections.
- Ensured excellent customer service and identified opportunities for repeat business.
- Cultivated customer relationships through attentive service.
- Provided after-sales support to enhance satisfaction and loyalty.
- Promoted up-sell opportunities during interactions to increase revenue.
- Collaborated with logistics team for timely product deliveries to boost satisfaction.
Tool Hire Manager (Temp Contract)
Travis Perkins
Aylesbury, Buckinghamshire
2025.05 - 2025.07
- Assisted in coordinating daily tasks in tool hire department.
- Supported sales initiatives to reach revenue goals.
- Oversaw equipment checks for availability and safety.
- Maintained customer relationships with trade and commercial partners.
- Aided staff in providing quality customer service.
- Built strong customer connections to foster repeat business.
- Delegated responsibilities to improve team efficiency.
Tool Hire Manager
Jewson
Leighton Buzzard, Central Bedfordshire
2022.04 - 2025.05
- Assisted with daily operations of tool hire branch.
- Supported management of customer accounts and contributed to sales performance.
- Coordinated equipment servicing and ensured availability of stock.
- Helped lead a team to provide customer service.
- Aided in ensuring compliance with company procedures and health and safety regulations.
- Learned new skills quickly and applied them to improve productivity.
- Completed tasks within tight deadlines.
- Delivered friendly customer service and managed challenging situations effectively.
Mobile Technician (Temp Contract)
Reflex Vehicle Hire
Loughborough, Leicestershire
2021.07 - 2022.03
- Carrying out vehicle maintenance and repair work on-site
- Diagnosing faults and resolving technical issues efficiently
- Installing and servicing fleet-related equipment and systems
- Maintaining accurate service records and documentation
- Providing professional support and communication with customers and fleet managers
Vehicle Installation Engineer (Temp Contract)
Visiontrack
Royal Tunbridge Wells, Kent
2021.03 - 2021.07
- Installing vehicle camera systems and telematics equipment
- Diagnosing and troubleshooting technical installation issues
- Ensuring installations met company and customer specifications
- Managing installation schedules and travel requirements
- Delivering high standards of customer service during site visits
Fleet Telematics Account Manager
Kelly Fleet Services
Dunstable, Central Bedfordshire
2017.03 - 2021.03
- Managing customer accounts and maintaining strong client relationships
- Coordinating telematics installations and service requirements
- Providing technical support and troubleshooting assistance
- Producing reports and analysing fleet performance data
- Supporting sales growth through upselling and customer retention strategies
Technical Operator (Temp Contract)
Sopra Banking Software
Dunstable, Central Bedfordshire
2016.10 - 2016.12
- Monitoring banking systems and operational processes
- Supporting technical troubleshooting and issue resolution
- Maintaining accurate operational records and documentation
- Assisting with system updates and maintenance tasks
- Working within strict compliance and security procedures
Technical Support Advisor (Temp Contract)
Synology
Bletchley, Buckinghamshire
2016.07 - 2016.10
- Providing technical support to customers via phone and email
- Troubleshooting hardware and software-related issues
- Assisting customers with installation and configuration processes
- Escalating complex technical issues when required
- Maintaining excellent customer satisfaction standards
Exhibition Technician (Temp Contract)
GES
London, City of London
2016.02 - 2016.07
- Installing and dismantling exhibition equipment and displays
- Ensuring projects were completed to strict deadlines
- Coordinating with teams and event organisers on-site
- Handling technical equipment safely and professionally
- Providing support during live exhibitions and events
Home Delivery Assistant (Temp Contract)
UPS
Luton, Central Bedfordshire
2015.12 - 2016.01
- Assisting drivers with deliveries and route coordination
- Ensuring parcels were delivered accurately and efficiently
- Providing excellent customer service during deliveries
- Loading and unloading delivery vehicles safely
- Maintaining delivery records and schedules
1st Line Helpdesk Analyst
Connells Group
Leighton Buzzard, Central Bedfordshire
2014.12 - 2015.11
- Providing first-line IT support to staff and branch networks
- Troubleshooting hardware, software, and connectivity issues
- Logging and managing support tickets within SLA targets
- Escalating complex technical issues to senior support teams
- Delivering excellent customer service and technical assistance
Hardware Installation Technician (Project Contracts)
Viglen Computers
St Albans, Hertfordshire
2006.05 - 2014.10
- Installing and configuring computer hardware and peripherals
- Supporting large-scale IT rollout and installation projects
- Diagnosing and repairing hardware faults
- Managing installations within customer timescales and requirements
- Providing on-site technical support and customer assistance
Customer Service Support (Temp Contract)
C.C Property Maintenance
Dunstable, Central Bedfordshire
2013.03 - 2013.09
- Handling customer enquiries and scheduling appointments
- Supporting daily office administration tasks
- Coordinating maintenance requests and contractor communication
- Maintaining accurate customer records and documentation
- Delivering professional customer service support
Customer Service Support (Temp Contract)
J.W Read Flooring
Dunstable, Central Bedfordshire
2011.09 - 2011.11
- Assisting customers with product and service enquiries
- Supporting sales administration and scheduling activities
- Coordinating customer orders and delivery arrangements
- Maintaining accurate records and documentation
- Providing professional and friendly customer service
Gym Instructor (Temp Contract)
Leisure Lines Fitness
Dunstable, Central Bedfordshire
2008.01 - 2008.03
- Supporting members with fitness programmes and gym equipment
- Promoting health, fitness, and customer wellbeing
- Maintaining cleanliness and safety standards within the gym
- Providing excellent customer service and member support
- Assisting with daily operational duties
Retail/Sales Assistant (Temp Contract)
Luton Town Football Club
Luton, Central Bedfordshire
2006.04 - 2006.08
- Assisting customers with retail purchases and enquiries
- Processing sales transactions and handling payments
- Maintaining shop presentation and stock levels
- Supporting matchday retail operations
- Delivering excellent customer service in a fast-paced environment
Education
A-Levels - English, Media Studies, Psychology, Physical Education
Queensbury Academy
Dunstable, Central Bedfordshire 2007.09 - 2008.07
GCSEs - Maths, English, Science, Physical Education, Design Technology
Queensbury Academy
Dunstable, Central Bedfordshire 2003.09 - 2006.07
Skills
-
Sales and communication
-
Project management
-
Customer service and satisfaction
-
Business operations
-
Technical support and troubleshooting
-
Scheduling and planning
-
Data analysis
-
Installation and sourcing
-
Customer relationship management
-
Logistics coordination
-
Problem solving
-
Key account management
-
IT infrastructure knowledge
Timeline
Business Development Manager (Temp Contract)
Complex Scaffolding Ltd
2026.03 - 2026.06
Assistant Manager (Temp Contract)
Halfords Auto Centre
2026.01 - 2026.03
Tool Hire Sales Representative (Temp Contract)
Aylesbury Plant & Tool Hire
2025.07 - 2025.10
Tool Hire Manager (Temp Contract)
Travis Perkins
2025.05 - 2025.07
Tool Hire Manager
Jewson
2022.04 - 2025.05
Mobile Technician (Temp Contract)
Reflex Vehicle Hire
2021.07 - 2022.03
Vehicle Installation Engineer (Temp Contract)
Visiontrack
2021.03 - 2021.07
Fleet Telematics Account Manager
Kelly Fleet Services
2017.03 - 2021.03
Technical Operator (Temp Contract)
Sopra Banking Software
2016.10 - 2016.12
Technical Support Advisor (Temp Contract)
Synology
2016.07 - 2016.10
Exhibition Technician (Temp Contract)
GES
2016.02 - 2016.07
Home Delivery Assistant (Temp Contract)
UPS
2015.12 - 2016.01
1st Line Helpdesk Analyst
Connells Group
2014.12 - 2015.11
Customer Service Support (Temp Contract)
C.C Property Maintenance
2013.03 - 2013.09
Customer Service Support (Temp Contract)
J.W Read Flooring
2011.09 - 2011.11
Gym Instructor (Temp Contract)
Leisure Lines Fitness
2008.01 - 2008.03
A-Levels - English, Media Studies, Psychology, Physical Education
Queensbury Academy
2007.09 - 2008.07
Hardware Installation Technician (Project Contracts)
Viglen Computers
2006.05 - 2014.10
Retail/Sales Assistant (Temp Contract)
Luton Town Football Club
2006.04 - 2006.08
GCSEs - Maths, English, Science, Physical Education, Design Technology
Queensbury Academy
2003.09 - 2006.07