Jaweria Ehsan
High Wycombe,Buckinghamshire
Summary
Gained Professional experience at Law firm. Organised meetings, greeted and communicated respectively and effectively with clients, answered phone calls and responded to client emails.
Shadowed surgeons at international hospital. Worked in stressful environments, provided care and support to patients, helped with machines and maintaining clean environments.
Henna artist for 5 years. Organised bookings with clients in a friendly and flexible manner. Met clients needs and desires. Provided satisfactory service.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work history
Clinical shadowing
Dr Abdul Rehman
Islamabad, Pakistan
01.2023 - 02.2024
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
- Kept patient environments clean and neat following optimum hygiene standards.
- Updated families regularly on patient progress and treatment plan changes.
- Delivered practical and emotional support to patients and caregivers, enhancing quality care provisions.
- Helped perform daily clinical observations, recording medical data accurately and securely.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Observed a variety of surgeries in operation theatre, experiencing stressful environments
Legal receptionist
Ehsan Chaudhry
High Wycombe, Buckinghamshire
04.2023 - 10.2023
- Proofread and revised draft documents daily to optimise formatting, punctuation and consistency.
- Answered telephone calls and relayed messages effectively, maintaining strict confidentiality throughout.
- Typed letters, memoranda and emails to convey accurate and professional information.
- Organised meetings for solicitors and clients.
- Responded to routine enquiries, arranged meetings and maintained supplies to support productivity of legal team.
- Received hand-written notes from staff and transcribed wording into organised digital files.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Increased customer satisfaction by resolving issues.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Warmly greeted visitors within 30-second timeframe, ascertaining nature of business and directing to appropriate staff members.
Education
BSc Psychology and Language Sciences - Psychology
University of Reading
Reading 09.2023 -
A-Levels - Psychology, Biology, Chemistry, Health and Social Care
The Highcrest Academy
High Wycombe 09.2020 - 06.2022
GCSEs - Biology, Chemistry, Physics, English, Mathematics, French, History, Business, Art
The Highcrest Academy
High Wycombe 09.2015 - 07.2020
Skills
- Problem-solving
- Communication skills
- Resilience
- Multilingual
- Client Support
- Organised
- Responsible
- Patience
- Friendliness
- Active Listening
- Multi- tasking
Affiliations
- Skin care and cosmetics.
- Badminton
- Art, drawing and painting
- Henna
Languages
Urdu
Intermediate
English
Native
Punjabi
Fluent
Timeline
BSc Psychology and Language Sciences - Psychology
University of Reading
09.2023 -
Legal receptionist
Ehsan Chaudhry
04.2023 - 10.2023
Clinical shadowing
Dr Abdul Rehman
01.2023 - 02.2024
A-Levels - Psychology, Biology, Chemistry, Health and Social Care
The Highcrest Academy
09.2020 - 06.2022
GCSEs - Biology, Chemistry, Physics, English, Mathematics, French, History, Business, Art
The Highcrest Academy
09.2015 - 07.2020
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