Summary
Overview
Work history
Education
Skills
Languages
Custom
References
Timeline
Generic

JAVIERA MANDIOLA

London,United Kingdom

Summary

I have over 15 years’ experience working with vulnerable adults, specifically women and children facing VAWG and multiple disadvantages across a variety of settings. I am passionate about making a difference by executing projects to high-quality standards and looking at the most effective ways to carry out strategies whilst continuing to seek funding opportunities and develop future projects. Working with two well-established charities and within a high profile local authority has given me the opportunity to develop services London wide. Through my senior roles, I have dedicated my career to ensure the most vulnerable adults in society access the support they deserve. My professional career has also allowed me to carry out projects to ensure multiply excluded adults, have access to appropriate support. One of my proudest achievements has been the development of a Bi-Borough VAWG and Homelessness Strategy. This focused on ensuring women at multiple disadvantage can access appropriate housing with support, whilst raising the profile with the relevant Government bodies. My working ethos is underpinned by trauma-informed approaches to work with multiply excluded men, women and their children. I continuously seek to embed partnership working to provide a wrap- around support for women who have no recourse to public funds, have mental health or substance misuse issues, or are fleeing domestic violence.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work history

Deputy Director of Services

Solace Women's Aid
London , City of London
09.2023 - Current
  • I provide effective leadership for our services to ensure delivery is of high quality, responsive and evidence-based whilst maintaining service users at the center of our daily practices.
  • I am the Quality Lead for the organisation and drive continuous improvement plans in line with our organisational priorities. These include, organisational wide strategies, ensuring services meet the relevant regulatory and quality standards, creating robust data systems to ensure effective data collection and analysis and to ensure data is used effectively to inform service development and improvement, internal audit programme, maintenance and development of polices and procedures.
  • Lead of the organisation's Annual Operational Plan.
  • Lead on organisational reform, driving forward the necessary changes to meet our KPI's and organisational aims, ensuring all changes are developed in line with Solace's values and create avenues for all colleagues to make the transition to high quality outcomes.
  • Working closely with both the Exec Leadership Team and part of the Senior Management Team to provide integrated action in response to key risks such as budgetary concerns, issues and compliance requirements to help improve business control and efficiency.
  • I am the Data Protection Officer for the organisation, leading on all Data Protection work, including Subject Access Request.




Head of Development

Advance
London
09.2022 - 08.2023
  • Responsible for the delivery of all aspects of Business Development including annual strategic plans
  • Responsible for identifying business opportunities by building and maintaining statutory and voluntary stakeholder and partner relationships thus advising on market positioning
  • Led on the organization’s 3-year Strategy on Business Development
  • Responsible for the monitoring and improvement of new strategies and systems to increase efficiency around Business Development organization wide
  • Led on securing contracts of over £2M
  • Responsible for all aspects of the proposal process from proposal generation, to bid award decision, to ‘go live’ and mobilisation, including co-ordinating inputs with programme team staff, recruitment, cost and pricing, and the Director of Finance for budget planning and contract review
  • Part of Advance’s SLT
  • Served as the proposal SLT manager for the proposal strategies, teaming agreements, and technical portions of submissions including drafting corporate capabilities, branding, and marketing plans, and other corporate documents
  • Responsible for conducting after-the-fact analysis of proposal development to find opportunities for improvement in the bidding process

Commissioning Manager

Westminster City Council
London
03.2018 - 09.2022
  • Lead Commissioning Manager with responsibility on managing several men and women’s accommodation and non-accommodation contracts
  • Budget holder of over £4 million public monies
  • Strategic Lead on MARAC, Domestic Abuse, VAWG and homelessness services and partnership across Westminster
  • Safeguarding Lead for Westminster’s Rough Sleeping Team with a focus on women experiencing multiple disadvantages
  • Active member of the Bi-Borough SAB (Safeguarding Adults Board)
  • Technical expertise and quality assuring on commissioning and procurement activity
  • Lead on women’s service specialists to commission and procure using strong project management methodology
  • Lead on contracting issues across all rough sleeping services, from poor performance to multi-agency partnership arrangements
  • This involves improving performance, including through matrix management arrangements and across multi-agency lines
  • Upholding excellent standards with providers, ensuring tenders are run fairly and working with the market by effectively recruiting stakeholders which provide high-quality services
  • Member of the Senior Management Team within the Council, supporting cross departmental working activities on Safeguarding, VAWG and Domestic Abuse
  • Ensure best practice, liaison with councillors to support policy formulation and provide guidance
  • Research work with a view to apply corrective action when necessary and raise the profile on Domestic Abuse and VAWG within homelessness settings

Senior Service Manager

St Mungo's
London
04.2009 - 03.2018
  • Led on developing a trauma informed framework (Psychologically Informed Environment) and Policy and Procedure
  • Included staff consultation across the organization to identify gaps in service delivery, developing a training package for frontline workers and ensuring managers applied a PIE model in their services
  • Service auditor based on QAF principals
  • Domestic Abuse service lead, with responsibility on writing a Policy and Procedure and ensuring this was updated according to the respective legislation
  • Manager to assistant managers and team leaders with a focus on professional development and quality of service delivery
  • Strategic and operational lead, including Health and Safety, for the various areas I managed
  • Managed partnerships in the voluntary, private and statutory sectors
  • Included key stakeholders such as Domestic Abuse and women’s organisations
  • Managed contracts, performance management and dealing with poor performance; Including report writing and hearings in matters related to disciplinary and capability performance
  • Led extensive recruitment processes
  • Led on service delivery areas, e.g
  • Domestic Abuse, women at multiple disadvantages, children’s welfare and PIE

Education

Law BSc (Hons) -

Open University
09.2008 - 06.2009

Psychology BSc (Hons) - undefined

Open University
09.2005 - 06.2007

Performing Arts, equivalent to a BSc (Hons) - undefined

Fernando Gonzales Drama School
03.2000 - 12.2002

Skills

  • Project oversight
  • Procurement
  • Contract management
  • Knowledge of issues affecting vulnerable women
  • Development of trauma-informed models
  • Understanding of national structures
  • Delivering local government contracts
  • Management of project managers
  • Strong understanding of trauma-informed services
  • Strategic leadership and management skills
  • Financial acumen
  • Interpersonal skills
  • Customer care
  • Adaptability to new systems
  • Presentation skills
  • Innovative solutions

Languages

Spanish

Custom

Available on request.

References

References available upon request.

Timeline

Deputy Director of Services

Solace Women's Aid
09.2023 - Current

Head of Development

Advance
09.2022 - 08.2023

Commissioning Manager

Westminster City Council
03.2018 - 09.2022

Senior Service Manager

St Mungo's
04.2009 - 03.2018

Law BSc (Hons) -

Open University
09.2008 - 06.2009

Psychology BSc (Hons) - undefined

Open University
09.2005 - 06.2007

Performing Arts, equivalent to a BSc (Hons) - undefined

Fernando Gonzales Drama School
03.2000 - 12.2002
JAVIERA MANDIOLA