Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Ontiveros

Houston,CA

Summary

Adept at driving customer engagement and streamlining operations, I leveraged team collaboration and time management to exceed program goals at ILWU-PMA Benefit Plans. With a track record of completing over 900 rides at Uber with a 5-star rating, I excel in fast-paced environments, ensuring top-notch service and efficiency.

Overview

17
17
years of professional experience

Work History

Rideshare Driver

Uber
09.2023 - Current
  • Successfully completed over 900 rides with a 5-star rating, demonstrating exceptional customer service skills and safe driving practices.
  • Utilized GPS technology and navigation apps to efficiently pick up and drop off passengers at their destinations in a timely manner.

Guest Experience Coordinator

Private Vacation Rentals
08.2021 - 07.2023
  • Coordinate all guest requests and inquiries to provide exceptional customer service and enhance overall guest experience
  • Communicated effectively with guests to ensure a seamless check-in and check-out process

Administrative Coordinator

Cesar Chavez Elementary School
08.2016 - 07.2021
  • Provided administrative support to school leadership team, including preparing reports and managing communication with stakeholders.
  • Oversaw procurement of office supplies and equipment, ensuring cost-effective and timely delivery.
  • Liaised with parents, students, and faculty to address administrative needs and concerns.

Senior Program Coordinator

Institute on Aging
10.2015 - 07.2016
  • Collaborated with stakeholders and partners to establish program goals, objectives, and key performance indicators.
  • Monitored and evaluated program performance metrics, identified areas for improvement, and implemented corrective actions.

Assistant Manager, Welfare Plans

ILWU-PMA Benefit Plans
05.2007 - 05.2014
  • Collaborated with stakeholders and partners to establish program goals, objectives, and key performance indicators.
  • Monitored and evaluated program performance metrics, identified areas for improvement, and implemented corrective actions.

Education

City College of San Francisco
San Francisco, California

High School Diploma -

Deer Park High School
Deer Park, Texas
06.1990

Skills

  • Customer Engagement
  • Team Collaboration
  • Time Management
  • Data Entry

Languages

English
Native language
Spanish
Proficient
C2

Timeline

Rideshare Driver

Uber
09.2023 - Current

Guest Experience Coordinator

Private Vacation Rentals
08.2021 - 07.2023

Administrative Coordinator

Cesar Chavez Elementary School
08.2016 - 07.2021

Senior Program Coordinator

Institute on Aging
10.2015 - 07.2016

Assistant Manager, Welfare Plans

ILWU-PMA Benefit Plans
05.2007 - 05.2014

City College of San Francisco

High School Diploma -

Deer Park High School

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Javier Ontiveros