Javier Fernández
Salford
Summary
Dedicated professional with expertise in Microsoft Products and Windows Server 2008 R2, specialising in help desk management and customer service. Demonstrates a results-oriented focus with a strong commitment to ethics and corporate responsibility. Proven track record in project planning and execution, quality control, issue resolution, and process improvement. Aims to leverage skills in a challenging role that fosters professional growth and contributes to organisational success.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Company Owner
Atalp Consulting LTD
Manchester
11.2022 - 12.2024
- Implement process improvements to streamline technology workflows for small and medium-sized enterprises (SMEs).
- Configure Microsoft 365 (email, collaboration tools) to enhance productivity.
- Deploy and manage standalone storage solutions, ensuring optimal capacity and data security.
- Design and develop websites, aligning them with clients' branding and functional requirements.
- Produce and maintain system documentation, enabling consistent troubleshooting and knowledge sharing.
- Manage incident resolution by identifying root causes and implementing preventative measures.
- Design and oversee backup strategies to safeguard critical business data.
Customer service manager
Summus Render
Madrid
12.2011 - 06.2024
- Provided advanced support and oversight of helpdesk operations, managing escalations and ensuring high service quality.
- Developed and maintained the organisation's platform documentation, improving knowledge transfer and consistency in troubleshooting.
- Contributed to the company's ISO certification efforts by aligning technical processes with quality standards.
- Streamlined processes for improved team efficiency.
Systems Administrator
Summus Render
Madrid
01.2013 - 12.2015
- Administered Windows Server, Linux, Hyper-V, and VMware environments.
- Monitored performance, enforced security measures, and provided Tier 2/3 support.
Helpdesk Manager
Summus Render
Madrid
12.2011 - 12.2013
- Established the helpdesk department: recruitment, process definition, and staff training.
- Implemented Freshdesk as the main ticketing system, improving response times and customer satisfaction.
IT consultant for "Telefonica Soluciones de Outsourcing"
Expectra
Madrid Area
10.2011 - 11.2011
- IT consultant - Processes and procedures to improve services in Telefonica.
Education
Master - Cloud Computing: Microsoft Azure + AWS + Google Cloud MMC
CICE – Professional School of New Technologies
01.2019 - 12.2019
Certified Installer - Jeedom
PR Domotica
01.2019 - 12.2019
Eedomus installer - Domótica
PR Domótica
01.2019 - 12.2019
Specialised Master's Degree - Video Game Development with Unity and 3ds Max
CICE, La Escuela Profesional de Nuevas Tecnologías
01.2014 - 12.2015
Big Data - Business Intelligence
CICE, La Escuela Profesional de Nuevas Tecnologías
01.2015 - 12.2016
Windows Server 2012, SharePoint & Exchange - 👉 IT Systems Administration
CICE – Professional School of New Technologies
Madrid, Spain /2013 - /2013
Skills
- Microsoft Products (Office 365, Outlook, Teams)
- Windows Server Administration
- HelpDesk Management Ticketing Systems (Freshdesk)
- Results-Oriented / Results Driven
- Project Planning & Execution
- Ethics & Corporate Responsibility
- Quality Control
- Customer Service & Issue Resolution
- Process Improvement
Websites
Certification
- CCNA – Cisco Certified Network Associate (2000)
- OpenView & Cisco View (2000)
- Avaya CMS Certification (2007)
- Microsoft Certified: Azure Administrator Associate (2024)
- Notion Certified (2024)
Languages
Catalán
Intermediate
English
Upper intermediate
Spanish
Native
Personal Information
Title: Experienced IT Leader & Consultant | Specialising in Helpdesk Management and Systems Administration
Timeline
Company Owner
Atalp Consulting LTD
11.2022 - 12.2024
Master - Cloud Computing: Microsoft Azure + AWS + Google Cloud MMC
CICE – Professional School of New Technologies
01.2019 - 12.2019
Certified Installer - Jeedom
PR Domotica
01.2019 - 12.2019
Eedomus installer - Domótica
PR Domótica
01.2019 - 12.2019
Big Data - Business Intelligence
CICE, La Escuela Profesional de Nuevas Tecnologías
01.2015 - 12.2016
Specialised Master's Degree - Video Game Development with Unity and 3ds Max
CICE, La Escuela Profesional de Nuevas Tecnologías
01.2014 - 12.2015
Systems Administrator
Summus Render
01.2013 - 12.2015
Customer service manager
Summus Render
12.2011 - 06.2024
Helpdesk Manager
Summus Render
12.2011 - 12.2013
IT consultant for "Telefonica Soluciones de Outsourcing"
Expectra
10.2011 - 11.2011
Windows Server 2012, SharePoint & Exchange - 👉 IT Systems Administration
CICE – Professional School of New Technologies
/2013 - /2013