Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Personal Information
Timeline
Generic

Javier Fernández

Salford

Summary

Dedicated professional with expertise in Microsoft Products and Windows Server 2008 R2, specialising in help desk management and customer service. Demonstrates a results-oriented focus with a strong commitment to ethics and corporate responsibility. Proven track record in project planning and execution, quality control, issue resolution, and process improvement. Aims to leverage skills in a challenging role that fosters professional growth and contributes to organisational success.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Company Owner

Atalp Consulting LTD
Manchester
11.2022 - 12.2024
  • Implement process improvements to streamline technology workflows for small and medium-sized enterprises (SMEs).
  • Configure Microsoft 365 (email, collaboration tools) to enhance productivity.
  • Deploy and manage standalone storage solutions, ensuring optimal capacity and data security.
  • Design and develop websites, aligning them with clients' branding and functional requirements.
  • Produce and maintain system documentation, enabling consistent troubleshooting and knowledge sharing.
  • Manage incident resolution by identifying root causes and implementing preventative measures.
  • Design and oversee backup strategies to safeguard critical business data.

Customer service manager

Summus Render
Madrid
12.2011 - 06.2024
  • Provided advanced support and oversight of helpdesk operations, managing escalations and ensuring high service quality.
  • Developed and maintained the organisation's platform documentation, improving knowledge transfer and consistency in troubleshooting.
  • Contributed to the company's ISO certification efforts by aligning technical processes with quality standards.
  • Streamlined processes for improved team efficiency.

Systems Administrator

Summus Render
Madrid
01.2013 - 12.2015
  • Administered Windows Server, Linux, Hyper-V, and VMware environments.
  • Monitored performance, enforced security measures, and provided Tier 2/3 support.

Helpdesk Manager

Summus Render
Madrid
12.2011 - 12.2013
  • Established the helpdesk department: recruitment, process definition, and staff training.
  • Implemented Freshdesk as the main ticketing system, improving response times and customer satisfaction.

IT consultant for "Telefonica Soluciones de Outsourcing"

Expectra
Madrid Area
10.2011 - 11.2011
  • IT consultant - Processes and procedures to improve services in Telefonica.

Education

Master - Cloud Computing: Microsoft Azure + AWS + Google Cloud MMC

CICE – Professional School of New Technologies
01.2019 - 12.2019

Certified Installer - Jeedom

PR Domotica
01.2019 - 12.2019

Eedomus installer - Domótica

PR Domótica
01.2019 - 12.2019

Specialised Master's Degree - Video Game Development with Unity and 3ds Max

CICE, La Escuela Profesional de Nuevas Tecnologías
01.2014 - 12.2015

Big Data - Business Intelligence

CICE, La Escuela Profesional de Nuevas Tecnologías
01.2015 - 12.2016

Windows Server 2012, SharePoint & Exchange - 👉 IT Systems Administration

CICE – Professional School of New Technologies
Madrid, Spain
/2013 - /2013

Skills

  • Microsoft Products (Office 365, Outlook, Teams)
  • Windows Server Administration
  • HelpDesk Management Ticketing Systems (Freshdesk)
  • Results-Oriented / Results Driven
  • Project Planning & Execution
  • Ethics & Corporate Responsibility
  • Quality Control
  • Customer Service & Issue Resolution
  • Process Improvement

Certification

  • CCNA – Cisco Certified Network Associate (2000)
  • OpenView & Cisco View (2000)
  • Avaya CMS Certification (2007)
  • Microsoft Certified: Azure Administrator Associate (2024)
  • Notion Certified (2024)

Languages

Catalán
Intermediate
English
Upper intermediate
Spanish
Native

Personal Information

Title: Experienced IT Leader & Consultant | Specialising in Helpdesk Management and Systems Administration

Timeline

Company Owner

Atalp Consulting LTD
11.2022 - 12.2024

Master - Cloud Computing: Microsoft Azure + AWS + Google Cloud MMC

CICE – Professional School of New Technologies
01.2019 - 12.2019

Certified Installer - Jeedom

PR Domotica
01.2019 - 12.2019

Eedomus installer - Domótica

PR Domótica
01.2019 - 12.2019

Big Data - Business Intelligence

CICE, La Escuela Profesional de Nuevas Tecnologías
01.2015 - 12.2016

Specialised Master's Degree - Video Game Development with Unity and 3ds Max

CICE, La Escuela Profesional de Nuevas Tecnologías
01.2014 - 12.2015

Systems Administrator

Summus Render
01.2013 - 12.2015

Customer service manager

Summus Render
12.2011 - 06.2024

Helpdesk Manager

Summus Render
12.2011 - 12.2013

IT consultant for "Telefonica Soluciones de Outsourcing"

Expectra
10.2011 - 11.2011

Windows Server 2012, SharePoint & Exchange - 👉 IT Systems Administration

CICE – Professional School of New Technologies
/2013 - /2013
Javier Fernández