Javeria Nadeem

Provide clients looking for protection insurance outstanding customer service.
Determine the insurance requirements of your clients and suggest suitable plans.
In order to obtain the information required for policy applications, communicate with clients.
Engage in telemarketing campaigns to increase clientele and lead generation.
Manage the sales process, which includes issuing policies, collecting premiums, and processing claims.
Work together with insurers.
Keep abreast of market developments and modifications to insurance regulations.

Sales and Policy Managment : Facilitated the sale of commercial insurance policies, specialising in coverage for small businesss and tradespeople, ensuring alignment with client needs and company guidelines.

Customer Service : Delivered high-quality service by addressing client inquiries, processing policy changes and resloving issues in a timely manner.

Policy Administration : Managed policy documentation, renewals and amendments, ensuring accuracy and compliance with company standards.

Client Support : Provided ongoing support to clients, assisting with claims and offering information on policy features and benefits.

Client Interaction : Engaged with small buisness owners and tradespeople to understand their insurance requirments and offer appropriate policy options from the available product range.

Sales Achievement : Met or exceeded sales targets by effectively promoting and selling insurance products tailored to the specific needs of clients.

Vulnerbale customers : Handled sensitive interactions with Vulnerable customers, demonstrating and understanding to deliver high-quality service.

Responsible for handling FNOL - First notification of loss calls/ claims for motor customers and responding promptly to customers inquires and routing customers to the best supplier. Ensure excellent levels of customer satisfaction and providing professional customer support.

Greeting in a professional manner to any visitors who come to the reception desk.

Answering phone calls, taking messages and passing callers to the relevant person.

Typing professional business letter emails and general correspondence.

Dealing with enquires or request quickly and efficiently.

Taking part in staff meetings and actively making suggestions or comments on reception related issues.

Carrying out task given by the office manager.