Javan McFarlane
Hatfield
Summary
A Detail-oriented professional with a strong analytical mindset and exceptional customer service skills. Builds rapport with clients and colleagues to enhance collaboration and support business objectives. Delivers reliable support through effective problem-solving and communication.
Overview
3
3
years of professional experience
Work history
Administrative Assistant
Greenfield Office Supplies Ltd
St Albans
2023.07 - 2025.12
- Ensured accurate data entry and timely updates of customer records within internal systems.
- Coordinated invoice preparation and organised office documentation to support staff operations.
- Managed incoming calls and emails, efficiently directing queries to relevant departments.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
Retail Assistant
Parkview Convenience Store
Hatfield
2022.07 - 2023.07
- Served customers at the till, handled cash payments, and restocked shelves as required.
- Maintained store cleanliness and assisted with routine stock checks.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
Education
FDA - Business and Finance
University of Exeter
ExeterA-Levels - Business Studies, Economics, Sociology
Oaklands Sixth Form College
St Albans, HertfordshireGCSEs - including Grade 5 (C) in English Language, Maths and Business
Onslow St Audrey's School
Hatfield, HertfordshireSkills
- Data analysis and Microsoft Excel
- Analytical mindset
- Customer service and support
- Public speaking and event coordination
- Persuasive presentation making
- Visual presentation techniques
- Risk assessment and mitigation
- Time efficiency
- Financial literacy
- Customer centricity
- Goal setting and attainment
- Innovation and creativity
- Operations optimisation
- Digital marketing strategy
Timeline
Administrative Assistant
Greenfield Office Supplies Ltd
2023.07 - 2025.12
Retail Assistant
Parkview Convenience Store
2022.07 - 2023.07
A-Levels - Business Studies, Economics, Sociology
Oaklands Sixth Form College
GCSEs - including Grade 5 (C) in English Language, Maths and Business
Onslow St Audrey's School
FDA - Business and Finance
University of Exeter