Javaid Flannery
Blackburn,lancashire
Summary
Detail-oriented and reliable professional skilled in multitasking and effective communication at all levels. Proven ability to lead and motivate teams while delivering results under pressure. Strong analytical and problem-solving skills enhance operational efficiency. Committed to continuous learning and collaboration to achieve outstanding outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TICKET REP
The warehouse project
Manchester
08.2022 - 08.2023
- Acted as official ticket representative and contributed to the street team for Warehouse Project Manchester and Parklife Festival.
- Demonstrated strong communication and time management skills to meet and exceed sales targets.
- Promoted shows for these events across social media while highlighting special ticket offers.
- Expanded customer base by actively engaging with potential clients through targeted marketing efforts. Acquired new customers and identifying needs to deliver relevant products.
Warehouse Operative
bags Ltd
Great Harwood
12.2022 - 12.2022
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Selected and organised customer orders efficiently in the warehouse.
- Scanned, sorted, and diverted packages to relevant warehouse departments, facilitating ease of access and accurate tracking.
- Supported team members with picking, packing, and processing tasks, contributing to smoother warehouse operations.
- Prepared beanbags, managed stock levels, loaded trucks, processed refunds, and maintained a tidy and safe warehouse environment.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
Customer Service Assistant
One Stop Stores
Blackburn
12.2021 - 02.2022
- Ensured high-quality customer service by addressing customer needs and enhancing their shopping experience.
- In my job role I faced up the shelves constantly to ensure the shop is nice and tidy and respectful.
- Served over 18 products at the tills while managing stock taking and replenishing shelves following deliveries.
- Managed shop floor operations, including processing customer transactions, maintaining cleanliness, and balancing the till at the end of shifts.
- Regularly stocked shelves and rotated inventory to ensure freshness and availability.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment and promoting safety standards.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
Kitchen Porter
Bay Horse Inn
Mellor
07.2020 - 09.2020
- Maintained high hygiene standards by thoroughly cleaning kitchen areas, including floors and surfaces, ensuring a safe working environment.
- Ensured cutlery and plates were washed, dried, and organised efficiently to support fast food service for customers.
- Ensured utensils, dishes, and glasses were thoroughly cleaned and organised for customer service.
- Cleaned and organised cookware, utensils, and dishes to prepare for the next service.
- Assisted chefs with food preparation and oversaw kitchen closing procedures, ensuring a clean and organised workspace.
- This included mopping the kitchen, cleaning down worktops and emptying the bins as well as ensuring the kitchen was clean and a safe environment for the chefs to work in the following day.
- Collected and disposed of rubbish and recycling consistently to maintain cleanliness in work areas.
- Worked as a kitchen porter at the Bay Horse Inn.
glass collector
Observatory Hotel
07.2018 - 07.2018
- Collected and washed glasses efficiently, ensuring prompt service and upholding high cleanliness standards throughout the pub.
- Maintained cleanliness and safety of pub, consistently meeting hygiene standards and enhancing customer experience.
- Thrived in fast-paced environment during World Cup games and peak hours, contributing to a vibrant pub atmosphere.
Education
Bachelor of Science - Sport and exercise science
UA92
Manchester, MAN01-2026
Certificate in Extended diploma - sport
Preston college
Preston, LAN07-2022
GCSES - Mathematics
Witton park academy
Blackburn, BBD03-2020
GCSE - English language
Witton park academy
Blackburn, BBD03-2020
GCSE - Media Studies
Witton park academy
Blackburn, BBD03-2020
GCSE - Physical Education
Witton park academy
Blackburn, BBD03-2020
GCSE - Psychology
Witton park academy
Blackburn, BBD03-2020
Skills
- Customer service
- Event logistics
- Cash handling
- Communication skills
- Team collaboration
- Time management
- Problem-solving
- Data analysis
- Deadline management
- MS Office Suite
- Willingness to learn
- Calm under pressure
- Team leadership
- Team building
- Leadership
- Critical thinking
- Active listening
- Organisational skills
- Deadline management
Languages
English
First Language
Certification
- Anti doping awarness
- Respect for coaches
- Equality and diversity
- Sudden cardiac arrest awarness
- Concussion guidelines
- Safeguarding adults
- Introduction to talent identification
- BT playmaker (England football)
Timeline
Warehouse Operative
bags Ltd
12.2022 - 12.2022
TICKET REP
The warehouse project
08.2022 - 08.2023
Customer Service Assistant
One Stop Stores
12.2021 - 02.2022
Kitchen Porter
Bay Horse Inn
07.2020 - 09.2020
glass collector
Observatory Hotel
07.2018 - 07.2018
Bachelor of Science - Sport and exercise science
UA92
Certificate in Extended diploma - sport
Preston college
GCSES - Mathematics
Witton park academy
GCSE - English language
Witton park academy
GCSE - Media Studies
Witton park academy
GCSE - Physical Education
Witton park academy
GCSE - Psychology
Witton park academy