Jatinder Singh
Cambridge
Summary
MBA graduate with a solid foundation in finance and marketing, complemented by research expertise in AI-driven customer experience in retail. Led teams and conducted examination audits while enhancing customer service through effective relationship management and process improvement. Committed to delivering strategic, customer-focused solutions that drive business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Greene king
Cambridge
04.2025 - Current
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Led staff meetings to delegate tasks and communicate changing priorities, ensuring team alignment.
- Collaborated with front-of-house and kitchen teams to deliver seamless service.
- Provided quality service with friendly and professional demeanour to enhance customer experience.
- Trained in allergen awareness and responsible for maintaining food safety compliance.
Exam Auditor
Cambridge university Press and Assessment
Cambridge
04.2026 - 06.2026
- Assessed internal control systems for effectiveness and efficiency, recommending enhancements to safeguard assets.
- Collaborated with cross-functional teams to develop and implement robust audit strategies, streamlining audit processes.
- Prepared detailed audit reports summarising findings and suggesting actionable improvements for management review.
Customer service associate
Amazon
06.2024 - 01.2025
- Maintained high customer satisfaction through effective communication and problem-solving, ensuring positive interactions.
- Managed customer complaints efficiently and professionally, aiding team in meeting service goals.
- Assisted customers with inquiries, provided product information, and resolved issues to enhance customer experience.
Education
Master's degree - Business and Finance
Anglia Ruskin University
07-2026
Bachelors - business administration
Chandigarh University
01-2024
Senior Secondary Education -
Jk Pulbic School
01-2021
Skills
- Project management
- Audit strategy
- Strategic planning
- Client engagement
- Market research
- Audit strategy
- Problem-solving frameworks
- Microsoft Excel
- Customer relationship management
- Team supervision
- Communication skills
- Microsoft Excel
Certification
IELTS Certified
Language
English
Hindi
Punjabi
Custom
- Creative Expression
- Building Relations
- Collecting knowledge about new things
Interests
- Corporate Finance
- Social Gatherings and communication
- exploring Science and Tech
- Financial Markets and Investment
- Digital Transformation and Business Strategy
- Fitness and wellness
- Team sports and collaborative activities
Accomplishments
- Achieved certification through the Chartered Management Institute (CMI).
Timeline
Exam Auditor
Cambridge university Press and Assessment
04.2026 - 06.2026
Team Lead
Greene king
04.2025 - Current
Customer service associate
Amazon
06.2024 - 01.2025
Master's degree - Business and Finance
Anglia Ruskin University
Bachelors - business administration
Chandigarh University
Senior Secondary Education -
Jk Pulbic School