Jatinder Singh
Windsor
Summary
Experienced Senior General Manger with over 15+ years in Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Senior General Manager with a focus on operational excellence and team productivity. Successfully transformed underperforming restaurants into top-performing units through effective strategic planning and leadership. Recognized for creating collaborative work environments that enhance morale and drive measurable business success. Expertise in leveraging customer insights to inform business strategies and improve outcomes.
Visionary leader with knack for strategic planning and team management, well-suited for Senior General Manager role. Expertise in driving operational excellence and fostering collaborative environments ensures seamless business operations. Committed to delivering transformative results and fostering growth across all business functions.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
Work history
Senior General Manager
Bella Italia
Taplow
2025.06 - 2025.09
- Lead full P&L; operations, optimising profitability through targeted cost-control strategies.
- Recruit, train, and coach high-performing teams aligned with brand standards.
- Maintain exceptional hygiene and safety standards while delivering seamless customer service.
- Collaborate with senior leadership to meet KPIs and drive revenue growth.
- Developed and implemented training programmes to enhance staff performance and engagement.
- Developed customer relationships for increased loyalty and repeat business.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
Senior General Manager / Opps Manager
The Flying Egg Café & Catering
Harlington
2017.04 - 2025.03
- Directed end-to-end operations, increasing profit margins by 18% YoY through cost control.
- Built and managed motivated team delivering consistent service excellence.
- Expanded delivery operations and strengthened local brand presence.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Coordinated events that increased brand awareness.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
Senior Restaurant Manager
Airman Fish & Bar Restaurant
Feltham
2014.08 - 2017.03
- Enhanced workflows, improving customer retention and service speed.
- Managed finances, marketing initiatives, and daily business operations.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Oversaw daily operations of restaurant ensuring high standards of service were maintained.
- Developed and enforced health and safety protocols to ensure compliance with regulations.
General Manager
The Hollywood Soirée Restaurant
, UK
2013.05 - 2014.06
- Led 30+ staff and improved customer satisfaction by 25% via service upgrades.
- Led recruitment and training initiatives to build skilled and motivated workforce.
- Oversaw daily operations ensuring high standards of service and customer satisfaction.
- Improved staff retention with robust HR policies and procedures.
- Fostered high-performance culture, resulting in increased productivity.
General Restaurant Manager
Café Rouge
London
2007.01 - 2013.01
- Oversaw all operational, financial, and marketing functions, driving 20% revenue increase over two years.
- Implemented cost control measures to optimise resource allocation and minimise waste.
- Trained and developed staff to enhance performance and maintain high standards.
Education
BA (Hons) - Hospitality Management
University of Derby
Derby 2003.01 - 2007.01
A Levels - History & Travel and Tourism
Greenford High Sixth Form
Greenford 2000.01 - 2003.01
GCSEs - 8 Subjects (A–C)
Greenford High School
Greenford 1994.01 - 1999.01
Skills
- Strategic Planning & Full P&L; Management
- Leadership Development & Team Building
- Customer Experience & Retention Strategies
- Operations, Supply Chain & Logistics Optimisation
- Sales, Marketing & Brand Development
- Health & Safety Compliance & Standards
- Risk assessment techniques
- Business development finesse
- Staff performance review
- Sales growth enabler
- Revenue growth modelling
- Technical sales knowledge
- Business development
- Profit maximisation methods
References
Available upon request.
Hobbies and Interests
Football, Kickboxing, Culinary Arts, Business & Leadership Literature, Community Volunteering
EARLIER CAREER
- Assistant Manager / Bar Supervisor – Pearl Enterprises Ltd, Wheeler’s Bar
- Sales Assistant – World Duty Free, Heathrow Airport
- Cashier – Safeway, Ealing
Timeline
Senior General Manager
Bella Italia
2025.06 - 2025.09
Senior General Manager / Opps Manager
The Flying Egg Café & Catering
2017.04 - 2025.03
Senior Restaurant Manager
Airman Fish & Bar Restaurant
2014.08 - 2017.03
General Manager
The Hollywood Soirée Restaurant
2013.05 - 2014.06
General Restaurant Manager
Café Rouge
2007.01 - 2013.01
BA (Hons) - Hospitality Management
University of Derby
2003.01 - 2007.01
A Levels - History & Travel and Tourism
Greenford High Sixth Form
2000.01 - 2003.01
GCSEs - 8 Subjects (A–C)
Greenford High School
1994.01 - 1999.01