Jatinder Kaur
Ilford,13450
Summary
I am a very friendly and enthusiastic individual, who ensures that clients and customers receive the best customer service and satisfaction. In my past role as a sales assistant, I strived to achieve the best results daily, ensuring that my day-to-day tasks of greeting and serving customers, assisting with queries, replenishing stock and keeping the store tidy were completed to the highest standards. I am a fantastic person also have an experience as a accountant. I have 2 years experience.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Assistance Representative
Lidl
Loughton, Essex
07.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Assistant And stock
Forever Collection
03.2022 - 08.2023
- Checker
- I always make sure customer is fine or they want anything i help to provide them
- I make positive environment for customers where they feel happy and free
- Checking stock is my first duty i always make we have enough stock and in warehouse what thing's are left or we need it
- I make customers to buy any item by providing good communication and giving all answers of every questions
- I always go on work on time I hate to be a lazy or late person
- I am flexible in each and every work.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Cashier ,Floor Assistant and Assistant manager
Sam Pound Store
04.2020 - 10.2022
- Accurate, friendly retail cashier with over 2 years of part-time check-out and front lane experience in stores with heavy foot traffic
- Seeking to leverage dedicated guest service and efficient check-out queue attending to become the next cashier at Target
- Ensuring high levels of customer satisfaction through excellent sales service
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions
Receptionist And Accountant
Emperor shopfitters
07.2020 - 03.2022
- Excellent administrative, organisational, time-management, and general reception skills
- A confident, clear, and calm communicator
- The ability to use your initiative.
- Phone and front desk reception
- Database & records management
- Customer service
- Accurate relaying of messages.
Education
BA Hons - Business Management
01.2020 - Current
My decision to apply for a course in Business is to facilitate my long-term career aim in Business
Management. , over the course of two years I had the opportunity to gain the valuable experience of
managing my team as well as providing manual work such as tagging, using the tills and offering good
advice; all of which is needed within the business background. This influenced me to apply the skills that
I had learnt in my business lessons. The skills developed helped to enhance my experience ensuring my
involvement in managing my team was successful as I was able to help run the store efficiently. Now i
am in last 3rd year of my course
Skills
Active ListeningCommunicationComputer SkillsCustomer ServiceInterpersonal SkillsLeadershipManagement SkillsProblem-SolvingTime ManagementTransferable Skills
Sales expertise
Stocking and replenishing
Sales expertise
Stock management
Warehousing functions
Money handling abilities
Retail store support
Additional Information
- Interests Cooking Dance Reading Sports Gaming Listening songs
Timeline
Customer Assistance Representative - Lidl
07.2023 - 01.2024
Customer Assistant And stock - Forever Collection
03.2022 - 08.2023
Receptionist And Accountant - Emperor shopfitters
07.2020 - 03.2022
Cashier ,Floor Assistant and Assistant manager - Sam Pound Store
04.2020 - 10.2022
Middlesex university - BA Hons, Business Management
01.2020 - Current