Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
AdministrativeAssistant

Jaswinder Kaur

Hayes,Hillingdon

Summary

Dynamic professional with extensive expertise in leadership capabilities and customer service excellence. Proven track record in team motivation, rota and holiday planning, and staff schedule coordination. Adept at time management, staffing and recruitment, performance monitoring, training and development, conflict resolution, team leadership, task delegation, and ensuring strong product availability. Committed to driving organisational success through effective staff management and operational efficiency.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Section Leader

Asda
Hayes, Hillingdon
08.2018 - Current
  • Improved team performance by initiating regular training and feedback sessions.
  • Organised weekly rota of over 50 colleagues for optimal staff coverage.
  • Maintained high standards of customer service with regular monitoring, communication, and coaching.
  • Liaised with other departments, ensured seamless cooperation.
  • Trained new hires, resulted in increased productivity.
  • Delegated tasks effectively to meet business demands.
  • Ensured compliance with company policies, minimised legal risks.
  • Promoted a positive work environment for higher staff morale.
  • Addressed staff concerns promptly, resulted in better job satisfaction.
  • Coordinated holiday requests to avoid understaffing issues.
  • Motivated team members towards providing great service to customers.
  • Resolved customer complaints swiftly, improved customer retention rate.
  • Handled challenging situations calmly, ensured minimal disruption to operations.
  • Evaluated employee performance regularly, identified areas for improvement.
  • Planned large team rotas to achieve full coverage and KPI delivery.
  • Investigated accidents and near misses, updating training and policies to protect staff.
  • Stored and relocated stock to drive operational efficiency.
  • Ensured smooth running of section, improved overall efficiency.

Customer sales assistant

Asda
Hayes, Hillingdon
02.2013 - 07.2018
  • Enhanced customer engagement by offering product knowledge and advice.
  • Managed stock level for effective store operation.
  • Increased customer satisfaction with prompt complaint resolution.
  • Assisted customers to make informed purchasing decisions.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.
  • Prioritised tasks effectively in fast-paced retail settings.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Followed company procedures and guidelines for smooth retail operations.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.

Education

Master of Arts - English

Guru Nanak Girls College - Panjab University
Ludhiana, India
04.2008 - 03.2010

Bachelor of Arts -

Ramgarhia Girls College - Panjab University
Ludhiana, India
04.2002 - 03.2005

Skills

  • Leadership capabilities
  • Customer service excellence
  • Team motivation
  • Rota and holiday planning
  • Staff schedule coordination
  • Time management
  • Staffing and recruitment
  • Performance monitoring
  • Training and development
  • Conflict resolution
  • Team Leadership
  • Task delegation
  • Strong product availability

Affiliations

  • Listening to music
  • Sewing

Accomplishments

Been rewarded star points on several occasions for providing great customer service, being exceptional team player and dealing with challenging situations.

Languages

Punjabi
Native
English
Fluent
Hindi
Fluent

References

References available upon request.

Timeline

Section Leader

Asda
08.2018 - Current

Customer sales assistant

Asda
02.2013 - 07.2018

Master of Arts - English

Guru Nanak Girls College - Panjab University
04.2008 - 03.2010

Bachelor of Arts -

Ramgarhia Girls College - Panjab University
04.2002 - 03.2005

Similar Profiles

Create profile
Jaswinder Kaur