Jasvir Singh
Luton,Bedfordshire
Summary
Experienced System Analyst and Agile Scrum Master with a strong background in Microsoft Intune, Azure, and IT service management. I have successfully helped businesses move from on-premises systems to Azure and transitioned SCCM to Intune for modern device management. I also have hands-on experience with ServiceNow, where I’ve created dashboards, reports, and automated processes to improve IT services.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
System analyst
Tata Consultancy Services
London
08.2018 - Current
- Deployed and managed Microsoft Intune for customers, ensuring seamless device enrollment, configuration, and policy enforcement across a diverse set of devices.
- Configured security policies and compliance rules, managing mobile devices, desktops, and applications to enhance security and user productivity.
- Implemented mobile device management (MDM) and mobile application management (MAM) solutions, integrating them with existing IT infrastructure.
- Created and managed deployment profiles for Windows Autopilot, streamlining device provisioning and reducing setup time.
- Developed and deployed custom configuration profiles and app protection policies to meet client-specific security and operational requirements.
- Assisted in integrating Azure Active Directory with Intune for identity and access management, enhancing security and simplifying user access.
- Managed and maintained Azure resources including virtual machines, storage, and networking, ensuring scalability and security across cloud-based environments.
- Played a key role in ASM to ARM migration for Print Servers, leading the planning, execution, and post-migration support, ensuring a smooth transition and minimal disruption.
- Worked on the migration of on-premises systems to Azure cloud, providing cloud solutions that improved performance, scalability, and cost efficiency.
- Led the SCCM to Intune migration, planning and executing the transition of device management from System Center Configuration Manager (SCCM) to Microsoft Intune, ensuring a smooth shift to cloud-based device management.
- Conducted application packaging and repackaging, testing, and deployment during the SCCM-to-Intune transition to maintain business continuity.
- Conducted regular assessments to ensure compliance with company and regulatory standards, resolving any issues proactively.
- Assisted in implementing Azure Automation for patch management, resource provisioning, and process automation.
- Provided user training and documentation to ensure a smooth transition to Intune and Azure-based management solutions.
- I have Worked on ServiceNow, creating dashboards and reports to track system performance, incidents, and request trends.
- Implemented multiple automations in ServiceNow, streamlining workflows, reducing manual tasks, and improving service efficiency.
Technical IT support representative
Quatrro Global Services Pvt Ltd
Gurgaon
04.2017 - 08.2018
- Provided remote support on Inbound calls, troubleshoot hardware, software, and network issues reported by users or monitoring systems.
- Provided assistance to users while identifying opportunities to upsell IT service packages.
- Promoted to Subject Matter Expert (SME) within six months due to consistently strong performance and contribution to team success.
- Conducted training sessions for new team members on process standards and best practices, helping ensure smooth onboarding and alignment with company goals.
- Led and implemented service improvements, optimizing workflows and enhancing overall team efficiency.
- Worked closely with other IT teams ( EUC, Network, Security) to ensure smooth system operations.
- Worked on Remedy service desk management for ticket management, ensuring timely resolution of customer issues in alignment with SLAs.
Customer service representative
Concentrix
Gurgaon
07.2016 - 01.2017
- Handled inbound IT support calls, diagnosing and troubleshooting technical issues remotely.
- Provided first-level IT support for software, hardware, and network-related issues, ensuring quick resolutions.
- Coordinated with L2 Teams for complex technical problems while maintaining excellent customer service.
- Maintained accurate records of customer interactions and technical issues for future reference.
- Received multiple customer appreciations for providing outstanding IT support and service.
IT executive
Academic Advancement of Information Technology
Chandigarh
10.2013 - 03.2015
- Provided technical support for hardware, software, and networking issues to ensure smooth IT operations.
- Assisted in system administration, including user account management, system configurations, and troubleshooting.
- Monitored and maintained local network infrastructure, including routers, switches, and firewalls.
- Managed IT assets, ensuring proper inventory and maintenance of hardware and software.
Education
XII - Non Medical
GHG Khalsa Senior Secondary School
03.2008 - 04.2009
Bachelor of Engineering - Electronics and Communication Engineering
Punjab Technical Education
Ludhiana 07.2009 - 06.2013
Skills
Technical Skills:
Device Management & Endpoint Security
Cloud Technologies
IT Service Management
Automation & Scripting
IT Infrastructure & Security
System Administration
Soft Skills:
Problem-Solving & Troubleshooting
Process Improvement & Service Optimization
Training & Knowledge Sharing
Customer Support & Communication
Team Collaboration & Leadership
Affiliations
- Playing Cricket
- Travelling
Accomplishments
Beyond Performance Awards,Xcelerate Warrior certificate, carrer management award.
Awards for Excellence, Best Team Award, Star Awards.
Service Awards, Service & Commitment Award.
Certification
Certified ScrumMaster (CSM) – Scrum Alliance
Prince2 Agile Foundation and Practitioner
Timeline
System analyst
Tata Consultancy Services
08.2018 - Current
Technical IT support representative
Quatrro Global Services Pvt Ltd
04.2017 - 08.2018
Customer service representative
Concentrix
07.2016 - 01.2017
IT executive
Academic Advancement of Information Technology
10.2013 - 03.2015
Bachelor of Engineering - Electronics and Communication Engineering
Punjab Technical Education
07.2009 - 06.2013
XII - Non Medical
GHG Khalsa Senior Secondary School
03.2008 - 04.2009
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