Jasvinder Dhaliwal
Brierley hill
Summary
Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive shopping experience and boost customer satisfaction.
Overview
18
18
years of professional experience
Work history
Retail Assistant
Primark Stores Ltd.
Merry hill, United Kingdom
2018.11 - 2025.06
- Assisted with sales floor duties to ensure optimal customer experience. Supported stock room operations by organising merchandise efficiently. Handled till counter transactions accurately and promptly. Provided customer service by addressing inquiries and resolving issues. Executed various office duties to maintain operational flow.
- Reported issues to manager to ensure prompt resolution and operational efficiency.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Customer Service Advisor
Mothercare UK Ltd.
Stratford Westfield, United Kingdom
2018.10 - 2018.11
- Coordinated daily stock replenishment on sales floor while delivering high-quality customer service.
- Outlined specific issues to manager, detailing context and implications for team performance.
- Completed sales transactions quickly, maintaining high level of efficiency during busy periods.
- Kept track of till receipts, aiding in accurate end-of-day cash counts.
Housekeeper
Hotel HF Fénix Music
Lisbon, Portugal
2015.02 - 2018.07
- Maintained cleanliness of rooms, toilets, kitchens, main entrance, corridors, and other facilities to ensure high standards of hygiene.
- Dust and damp wipe room furniture to maintain cleanliness and enhance aesthetic appeal.
- Assisted in maintaining cleanliness of floors through vacuuming and mopping. Supported in cleaning windows and frames to enhance overall appearance. Performed sweeping duties to ensure tidy and presentable spaces.
- Assisted in replenishing hand soap, bin bags, toilet paper, and tissues. Supported maintenance of cleanliness by ensuring supplies were readily available. Contributed to a hygienic environment through timely restocking of essential items.
- Ensured adherence to health and safety guidelines when handling chemicals to maintain workplace safety and compliance.
Retail supervisor
MEMSAAB CLOTHES
Soho road, United Kingdom
2010.03 - 2010.08
- Assisted in opening and closing cash registers. Executed tasks such as distributing money and separating charge sheets, coupons, and vouchers. Facilitated deposits into bank accounts.
- Assisted in organising inventories of goods and stocks. Supported maintenance of accurate inventory records. Helped streamline stock management processes.
- Facilitated training sessions for new team members to enhance onboarding experience and integration.
Call centre operator
Telebrand LDA Call center
Delhi , India
2007.08 - 2009.02
- Utilised effective communication skills to manage and resolve customer complaints, significantly contributing to customer retention efforts.
- Utilised active listening and negotiation techniques during stressful situations to resolve conflicts effectively.
- Reviewed and updated knowledge of company policies regularly to guarantee precision in information dissemination.
- Adapted swiftly to changes in product offerings or system upgrades, ensuring uninterrupted service delivery.
Education
Introduction to neurodiversity awareness
Highfield Qualification
Dudley2026
Level 2 in Customer service (RQF)
Highfield Qualification
Dudley2026
Degree - Arts
Miranda House College Delhi University
India 2003.03 - 3 2006
Secondary Certificate - Senior and Junior
Central Board of Secondary Education
India 2001.05 - 5 2003
Level 2 in introduction to mental health awareness
Highfield Qualification
Dudley 2026
Skills
- Team spirit, Customer orientation & Good integration capacity;
- Excellent communication skills and transmission of knowledge;
- Ability to manage and resolve conflict situations;
- High sense of responsibility, Ability to adapt to different roles
- Flexible, with a sense of organization and initiative
- Domain of the Internet and Microsoft Office (Word, Excel, PowerPoint) tools
Timeline
Retail Assistant
Primark Stores Ltd.
2018.11 - 2025.06
Customer Service Advisor
Mothercare UK Ltd.
2018.10 - 2018.11
Housekeeper
Hotel HF Fénix Music
2015.02 - 2018.07
Retail supervisor
MEMSAAB CLOTHES
2010.03 - 2010.08
Call centre operator
Telebrand LDA Call center
2007.08 - 2009.02
Degree - Arts
Miranda House College Delhi University
2003.03 - 3 2006
Secondary Certificate - Senior and Junior
Central Board of Secondary Education
2001.05 - 5 2003
Introduction to neurodiversity awareness
Highfield Qualification
Level 2 in Customer service (RQF)
Highfield Qualification
Level 2 in introduction to mental health awareness
Highfield Qualification