Jasveen Dhawan
Hayes,London
Summary
Dedicated professional with a strong foundation in customer service and client interaction, known for excellent verbal communication skills and the ability to work well with others. Demonstrates thorough attention to detail and composure under pressure, ensuring high levels of client satisfaction. Proficient in multitasking, flexible scheduling, and adept at handling booking systems and email communications. Committed to maintaining information confidentiality while providing empathetic listening and cultural awareness in all interactions.
Friendly and professional individual with strong communication and organisational skills. Proficient in managing phone systems and handling customer enquiries, ensuring smooth daily operations. Committed to creating welcoming environment and enhancing visitor experiences.
Overview
5
5
years of professional experience
Work history
Front desk receptionist
Imperial London Hotels
London, City of London
09.2025 - Current
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Updated all company contact lists regularly, providing ease of access to information..
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Received payments for [Product or service] and updated balances in computer.
Self-Management
07.2024 - 04.2026
- Managing financial budgets and transactions.
- Organising stimulating activities and appointments.
- Communicating and coordinating with various departments.
- Involve in evaluation and making decisions regarding all areas of the household.
- Learning and adapting to new tasks as required.
- Ensuring the upkeep and maintenance of a clean and safe environment.
Retail Associate
TK Max
Manchester
07.2022 - 06.2024
- Serve customers and handle any returns and refunds
- Unpack deliveries, stock shelves and arrange displays
- Rotate and replace stock
- Promote products to meet sales targets
- Keep the store clean and tidy
Sales Associate
Tesco
Manchester
01.2021 - 01.2021
- Unpack deliveries, stock shelves and arrange displays
- Rotate and replace stock
- Keep the store clean and tidy
- Christmas Temp work
Education
Hair Diploma and Salon Management Certification -
Staff Skills Training
10 2024 - 04.2026
Level 2 Beauty Therapy - undefined
White Rose College
ManchesterLevel 3 Health and Social Care - undefined
Manchester College
AshtonSkills
- The ability to work well with others
- Customer service skills
- Thorough and pay attention to detail
- Can work with my hands and physically fit
- Patience and the ability to remain calm in stressful situations
- The ability to accept criticism and work well under pressure
- Sensitivity and understanding
- Excellent verbal communication skills
- Able to carry out intermediate tasks on a computer or hand-held device
- Customer interaction
- Information confidentiality
- Booking system knowledge
- Patience and composure
- Client satisfaction monitoring
- Multitasking proficiency
- Flexibility in scheduling
- Knowledge of reception protocol
- Email handling competence
- Empathetic listening
- Customer Service
- Cultural awareness
- Telephone etiquette
REFERENCES
Available on Request
HOBBIES AND INTERESTS
I like Makeup, Hairstyling, cashiering, music socializing spending time with my friends and family and meeting new people, and General walking to keep myself fit.
Timeline
Front desk receptionist
Imperial London Hotels
09.2025 - Current
Self-Management
07.2024 - 04.2026
Retail Associate
TK Max
07.2022 - 06.2024
Sales Associate
Tesco
01.2021 - 01.2021
Hair Diploma and Salon Management Certification -
Staff Skills Training
10 2024 - 04.2026
Level 2 Beauty Therapy - undefined
White Rose College
Level 3 Health and Social Care - undefined
Manchester College