jassir Raza
Summary
Dedicated professional with extensive expertise in customer service, conflict resolution, and customer assistance. Demonstrates independent judgement and sales expertise, ensuring exceptional service delivery. Proficient in teamwork and collaboration, with fluency in multiple languages enhancing communication. Strong understanding of security procedures and adherence to cleaning standards. Skilled in data entry, multitasking, and maintaining attention to detail. Committed to leveraging skills for continued career growth in a dynamic environment. Offering strong interpersonal and communication skills with experience in customer service and problem-solving. Knowledgeable about property management principles and providing high-quality tenant support. Ready to use and develop skills in client relations, conflict resolution, and administrative tasks in a concierge role. Reliable and dedicated individual with knack for problem-solving and excellent communication skills. Possesses strong customer service abilities and keen attention to detail, well-suited for managing tenant relations and ensuring satisfaction. Committed to enhancing tenant experiences and fostering welcoming community atmosphere.
Overview
2
2
years of professional experience
2028
2028
years of post-secondary education
Work History
Concierge
Jarvis H.C Agency
11.2022 - 02.2024
- Managed all tenant enquiries swiftly, ensuring satisfaction.
- Provided efficient administrative support for property management team.
- Maintained exemplary customer service standards at all times.
- Coordinated maintenance requests to ensure timely repairs.
- Served as primary point of contact for tenants, fostering strong relationships.
- Kept detailed records of tenant issues, facilitating easy resolution.
- Assisted with move-ins and move-outs to guarantee smooth transitions.
- Ensured high level of security by monitoring CCTV systems regularly.
Retail Sales Associate
Harvey Nichols & Co LTD
LONDON
11.2022 - 01.2023
- Received and processed online orders for shipment or store pick-up
- Cleaned and organized sales floor in accordance with company merchandising standards
- Greeted customers and engaged in conversation to assess needs
- Utilized sales strategies to increase average purchase amounts.
Sales Associate
John Lewis
LONDON
11.2021 - 01.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted with training and mentoring new team members
- Generated sales reports and tracked customer data to ensure sales goals were met.
Education
Bachelor of Science (B.S.) - Business Management, Economics & Law
SOAS University of London
Skills
- Customer Service
- Conflict Resolution
- Customer Assistance
- Independent judgement
- Sales expertise
- Teamwork and Collaboration
- Languages fluency
- Security procedures understanding
- Cleaning standards adherence
- Data entry expertise
- Multitasking mastery
- Attention to Detail
Languages
Dutch
English
Arabic
References
Concierge reference -
Jarviscare20@gmail.com
07436463809
Timeline
Concierge
Jarvis H.C Agency
11.2022 - 02.2024
Retail Sales Associate
Harvey Nichols & Co LTD
11.2022 - 01.2023
Sales Associate
John Lewis
11.2021 - 01.2022
Bachelor of Science (B.S.) - Business Management, Economics & Law
SOAS University of London
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