Jaspreet Singh Jham
Hospitality Professional
Guildford,SRY
Summary
Passionate hospitality professional and customer service enthusiast with a dedication to providing exceptional service and a commitment to deepening industry knowledge. Seeking a full-time position that offers challenges and rewards, utilizing skills to make a meaningful impact. Aims to deliver outstanding guest experiences while continuously improving abilities. Excited about opportunities for professional growth, contributing to organizational success, and creating memorable interactions every day.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Team Member - Part Time
Trafalgar Theatres (GLive)
Guildford, SRY
4 2024 - Current
- Greeted and assisted guests upon arrival, ensuring warm and welcoming atmosphere
- Coordinated with other team members to ensure smooth operation of events and performances
- Assisted in setup and breakdown of event spaces, ensuring all areas were clean, organized, and well-maintained
- Supported food and beverage service team during intermissions and events, ensuring timely delivery and quality service
- Participated in regular training sessions to stay updated on best practices and safety protocols.
Team Member - Part Time
Wendy's
02.2024 - 03.2024
- Delivered exceptional customer service by adhering to all quality standards set in place
- Worked in food preparation and assembly area by communicating with all co-workers effectively
- Kept all workstations always organized and clean.
- Increased sales by 5% in my first month of working there.
Hospitality Trainee
ITC Sheraton Saket
12.2020 - 03.2021
- Gained exposure to all hotel operations, including customer service, marketing, and budget/finance review through the corporate management training program.
- Exceeded sales targets through proactive outreach efforts in promoting hotel packages and promotions.
- Supported food and beverage operations as needed, delivering exceptional dining experiences for guests across various outlets within the property
Education
Master of Science - International Hotel Management
University Of Surrey
Guildford, United Kingdom 09.2023 - Current
Master of Science - Hotel And Hospitality Administration
Delhi Institute of Hotel Management
New Delhi, India 07.2019 - 06.2022
Skills
Guest Relations Management
Teamwork and Collaboration
Sales and Upselling
Property Management Systems
Complaint Handling
Guest Relations Management
Cross-cultural sensitivity
Reliability and punctuality
Personal Information
- Date of Birth: 05/09/01
- Nationality: Indian
Languages
English
Proficient
C2
Hindi
Proficient
C2
French (Intermediate)
Intermediate
B1
Timeline
Team Member - Part Time
Wendy's
02.2024 - 03.2024
Master of Science - International Hotel Management
University Of Surrey
09.2023 - Current
Hospitality Trainee
ITC Sheraton Saket
12.2020 - 03.2021
Master of Science - Hotel And Hospitality Administration
Delhi Institute of Hotel Management
07.2019 - 06.2022
Hospitality Team Member - Part Time
Trafalgar Theatres (GLive)
4 2024 - Current