JASPREET KAUR
BIRMINGHAM,WEST MIDLANDS
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
3
3
years of professional experience
Work history
PTE TRAINER
SILVEROAK
BARNALA
2024.06 - 2024.06
- Improved student language proficiency by delivering engaging PTE training sessions.
- Prepared customised study materials for enhanced learning outcomes.
- Managed online and offline class schedules to ensure optimal learning environment.
- Developed innovative teaching methods, resulting in improved student engagement.
CUSTOMER CARE EXECUTIVE
PRANJAL TRAVELS LIMITED
SANGRUR
2021.01 - 2022.02
- Enhanced customer satisfaction by resolving complaints efficiently.
- Managed high-volume call centre for prompt customer service.
- Strengthened brand reputation with professional and empathetic responses to inquiries.
- Boosted company image through efficient problem resolution.
Education
BA(HONS) - BUSINESS ADMINISTRATION
UNIVERSITY OF CENTRAL LANCASHIRE
PRESTON 2024.07 -
SENIOR SECEONDRY - NON-MEDICAL
CBSE
DHANULA 2019.04 - 2020.07
Skills
- COMMUNICATION SKILLS
- TEAM WORK
- ADAPTABILTY
- CREATIVITY
- LEADERSHIP SKILLS
- CUSTOMER SERVICE SKILLS
- PROBLEM SOLVING SKILLS
Languages
English
Fluent
Timeline
BA(HONS) - BUSINESS ADMINISTRATION
UNIVERSITY OF CENTRAL LANCASHIRE
2024.07 -
PTE TRAINER
SILVEROAK
2024.06 - 2024.06
CUSTOMER CARE EXECUTIVE
PRANJAL TRAVELS LIMITED
2021.01 - 2022.02
SENIOR SECEONDRY - NON-MEDICAL
CBSE
2019.04 - 2020.07