Jasper Jhonedel Yambaya
Baguio City,Philippines
Summary
Dedicated Call Center and Chat Support Specialist experienced in delivering prompt, accurate, customer-focused assistance across multiple channels. Skilled in managing high-volume interactions, troubleshooting issues, and providing clear solutions while ensuring positive customer experiences. Proficient in utilizing support tools and CRM systems, with strengths in active listening, problem-solving, and multitasking under pressure.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Live Chat Agent(Freelancer)
MAP
Baguio City, Philippines
01.2022 - 12.2025
- Resolved customer issues and enquiries through live chat interactions, enhancing customer satisfaction.
- Handled multiple chat sessions simultaneously, maintaining high-quality service standards under pressure.
- Built rapport with customers through personalised interactions, fostering brand loyalty and repeat business.
- Responded to every customer query and followed up post-chat to make customers feel valued.
- Shared insights and strategies with team members to effectively address complex customer issues.
- Created chat scripts for common queries, streamlining response processes and boosting response times.
Real Estate Agent(Live Chat support)
COS(Chat Smith Online Services
Baguio City, Philippines
02.2017 - 10.2019
- Facilitated leasing of homes, flats, retail, and entertainment spaces for clients.
- Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
- Guided home buyers, sellers and renters through different types of property transactions.
- Followed-up with prospects and hot leads to obtain exclusives and drive new sales.
- Managed client inquiries about properties, coordinated viewings, and guided transactions to ensure seamless experiences.
Call Centre Agent
Syner G
Baguio City, Philippines
05.2015 - 09.2016
- Executed high volume of outbound sales calls daily, consistently surpassing company targets.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Maintained composure under pressure to resolve customer complaints effectively.
- Followed up on customer interactions to ensure ongoing support and satisfaction.
- Responded to customer emails with accurate, professional replies.
- Followed up customer calls with additional information or instructions.
Education
BSHRM(Hotel and Restaurant Management)
University of Baguio
Baguio City 06.2011 - 03.2013
Skills
- Customer service
- Chat support familiarity
- Clear communication
- Customer communications
- Problem solving
- Time management
- Data entry
- Knowledge sharing
- Script creation
- Process improvement
- Rapport building
- Client support
- Script delivery
- Customer empathy
- Keyboarding speed
- Email handling
- Multitasking efficiency
- Decision-Making speed
- Social media platforms navigation
- Live chat software proficiency
- Patience and composure
- Customer relationship management systems
- Building rapport
Timeline
Live Chat Agent(Freelancer)
MAP
01.2022 - 12.2025
Real Estate Agent(Live Chat support)
COS(Chat Smith Online Services
02.2017 - 10.2019
Call Centre Agent
Syner G
05.2015 - 09.2016
BSHRM(Hotel and Restaurant Management)
University of Baguio
06.2011 - 03.2013