Jason Mark Bostock

I am responsible for direct planning and execution of housing management services for individuals with enduring mental health challenges and profound learning disabilities across several dispersed housing schemes. I Oversee daily operations and strategic direction of supported housing services, focusing on providing safe, supportive, and high-quality environment for residents while ensuring compliance with relevant legislation and organisational objectives.

Within my role I am also responsible for maintenance operations for the organisation, overseeing the upkeep and repair of properties within the organisation's property portfolio, which caters to individuals with specific needs like the elderly and those with enduring and profound disabilities. The role requires me to have direct line management responsibility of direct labour operatives, and to have a strong understanding of building systems and focusing on ensuring safe and well-maintained living environment for residents.

My role as Homeless Services Assistant Manager involved managing support workers aiding individuals in crisis due to homelessness and housing instability, in addition housing management responsibilities of a direct access rough sleeper hostel and several dispersed temporary accommodation services around Royal Leamington Spa .

I was required to support the team in engaging with social services and addiction professionals to coordinate effective interventions. Delivering guidance on housing and tenancy matters, ensuring informed decisions were made. Participated in developing homelessness prevention initiatives through collaborative efforts.

Collaborated with Inclusion Services Manager to maintain high-quality systems and standards.

Ensured compliance with all external regulatory requirements.

Supervised support workers, enhancing service delivery quality.

Promoted person-centred services, focusing on positive behaviour support.

Supported individuals in achieving personal goals and enhancing quality of life.

Prioritised health and safety for clients and support staff.

Oversaw actions of staff to ensure care and well-being of service users.

Managed recruitment and supervision of team across three supported living buildings.

• Managed 108 supported living licence agreements across three housing schemes.
• Facilitated customer adherence to tenure agreements through proactive support.
• Established security routines and fire safety procedures for enhanced safety.
• Oversaw management of voids and tenancy terminations to minimise rent loss.
• Conducted referrals and interviews with potential customers, including affordability assessments.
• Completed Welfare State Benefits applications as necessary.
• Ensured weekly housekeeping checks were performed, including room inspections.
• Reported maintenance issues promptly to maintain property standards.

• Collected and submitted extensive performance data to Birmingham City Council and twelve local authorities.
• Monitored compliance for 128 Care & Support contracts managed by Midland Heart.
• Developed monitoring spreadsheets for internal management and external agencies.
• Ensured accuracy in data collation to meet varied local authority requirements.
• Delivered staff induction and training to ensure compliance with contractual specifications.
• Updated colleagues and management on changes in local government affecting service delivery.
• Assisted homeless customers in accessing emergency accommodation and relevant benefits.
• Referred customers to supported hostel accommodation for independent living support.

• Managed and processed calls within Midland Heart customer service centre.
• Resolved customer issues related to enquiries and housing matters, coordinating with relevant departments.
• Advised potential customers on benefits and options available at Midland Heart.
• Acquired knowledge about the organisation through meetings and networking events.
• Utilised computer-based systems including Northgate and Business Objects, enhancing Microsoft Office skills.
• Oversaw cash management for rent payments and produced rent statements for customers.