Jason Tsang
London,UK
Summary
Senior Private Client Manager with extensive experience leading a high-performing Personal Shopping team and driving client development strategies within luxury retail. Proven ability to manage and mentor personal shoppers, aligning individual goals with overall business targets. Skilled in delivering elevated client experiences through high jewelry events, trunk shows, and Fashion Week activations. Adept at collaborating cross-functionally with Buying, Marketing, and Operations to support sales growth and client retention.
Overview
9
9
years of professional experience
Work History
Senior Private Client Manager
Threads Styling (part of Chalhoub Group)
04.2020 - Current
- Lead the market-specific planning and execution of client development strategies, focused on full-funnel retention, elevation, and acquisition of ultra-high-net-worth clients, in close partnership with corporate client engagement and insights teams.
- Manage and coach a team of 7 Personal Shoppers and Sales Coordinators, driving performance through goal alignment, client outreach tracking, and regular analysis of sales productivity and margin contribution.
- Create and manage the regional client engagement calendar and budget, curating exclusive experiences—including high jewellery activations and Paris Fashion Week events—to support business objectives and elevate top-tier relationships.
- Utilise client pyramid analysis and client mapping to build bottom-up retail plans, aligning outreach strategies with store-level client goals and broader segmentation ambitions.
- Drive the implementation of evergreen and customization-focused events (e.g., MTO/MTM, special orders), working with merchandising and retail teams to ensure the delivery of bespoke services that enhance conversion and engagement.
- Monitor CRM tool adoption and outreach execution, identifying opportunities for improvement and embedding best practices across the team to optimise client interaction quality and consistency.
Senior Personal Shopper
Threads Styling
07.2018 - 03.2020
- Ranked No.1 company-wide salesperson in 2019 and 2020, surpassing an annual individual sales target of £6M.
- Provided high-level styling and purchasing services across luxury categories, including couture, interiors, and fine jewellery.
- Built and nurtured direct relationships with global luxury brands and retail partners to secure exclusive pieces and streamline client deliveries.
Client Relations Manager
Huntsman of Savile Row
12.2017 - 07.2018
- Managed and motivated a sales team of three, delivering training and performance reviews to optimise productivity and customer satisfaction.
- Introduced innovative selling strategies and incentive schemes, resulting in increased sales and client engagement.
- Actively sourced and onboarded new clients through industry events and networking, significantly growing the HNW client base.
Personal Shopping Coordinator
Harrods
10.2016 - 12.2017
- Supported senior Personal Shoppers and Private Client Managers by sourcing exclusive products and managing VIP requests.
- Maintained close communication with in-store sales teams and brand concessions to ensure up-to-date knowledge of collections and product availability.
Education
LLB (Hons) - Law and Politics
Lancaster University
01.2016
Skills
- Salesforce CRM management
- Microsoft office
- Mac Pages
- Keynotes
- Prezi Presentation
- POS System
- SAP stock tool
Languages
English
First Language
Chinese (Mandarin)
Proficient (C2)
C2
Chinese (Cantonese)
Advanced (C1)
C1
Phone
+44, 07415504092
Timeline
Senior Private Client Manager
Threads Styling (part of Chalhoub Group)
04.2020 - Current
Senior Personal Shopper
Threads Styling
07.2018 - 03.2020
Client Relations Manager
Huntsman of Savile Row
12.2017 - 07.2018
Personal Shopping Coordinator
Harrods
10.2016 - 12.2017
LLB (Hons) - Law and Politics
Lancaster University
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