Jason Trow
Widnes,Cheshire
Summary
I am an experienced and committed professional with over 30 years of diverse experience across supervisory, customer service, and law enforcement roles. I am a strong communicator with a proven ability to work effectively both with a Team and by myself, especially under pressure, showing initiative and Leadership which has been recognized with multiple awards and Commendations.
Overview
30
30
years of professional experience
Work History
Police Officer
Merseyside Police
01.2005 - 01.2025
- Served in various operational roles across the force.
- Served 2 years as Acting Sergeant supervising a team of Officers.
- Appointed as a Tutor Constable, mentoring and Training new recruits during their probation period.
- Conducted continuous performance assessments and developed tailored action plans.
- Noted for successfully mentoring underperforming officers, resulting in improved confidence and job performance.
- Recognized by supervisors for positive team contributions, Leadership, and quality of my work and performance.
- Prepared detailed case reports for use in court proceedings.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Applied analytical skills to interpret complex information for crime solving.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Produced comprehensive crime reports with meticulous attention to detail.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Wrote and submitted reports concerning police activities and investigations.
- Prepared crime reports and case files, delivering documentation to Crown Prosecution Service (CPS).
- Developed community knowledge to identify and address at-risk individuals and locations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Protected life and property by enforcing UK laws and regulations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Acquired and served warrants for arrests, searches or other purposes.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Kept public peace during protests, strike action and high-profile events.
- Patrolled residential areas for optimised community safety.
Police Officer
Greater Manchester Police (GMP)
01.1998 - 01.2005
- Engaged in frontline policing duties, community engagement, and public safety initiatives. This included at large scale public events ensuring public safety.
- Participated in crime prevention, investigation, and enforcement.
- Contributed to team development and early-stage mentoring.
- Completed attachments to Neighbourhood, Burglary and Investigation Teams including seconded to specialist investigation Operations.
- Adhered strictly to legal regulations whilst conducting duties, ensuring professionalism.
- Utilised negotiation skills to defuse volatile situations peacefully.
- Coordinated with social services agencies to assist vulnerable individuals.
- Responded to emergency calls for immediate intervention and support.
- Conducted thorough investigations into reported crimes, resulting in successful resolution.
- Prepared detailed case reports for use in court proceedings.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Produced comprehensive crime reports with meticulous attention to detail.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Exercised discretion and judgment when applying laws, resulting in fair outcomes.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Protected life and property by enforcing UK laws and regulations.
- Arrested and transported suspects to police stations or holding cells.
Customer Service Advisor / Accident Claims Investigator
Norwich Union
01.1997 - 01.1998
- Handled accident claims with precision and professionalism.
- Delivered excellent customer service and supported clients with accurate claims information.
- Managed complex customer issues to successful resolution.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
- Handled high volume of calls daily for faster issue resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Exceeded KPI targets when providing customer support via phone, email and chat.
Supervisor
Top Rank
01.1995 - 01.1997
- Supervised team members and daily operations.
- Maintained high standards of customer service and team coordination.
- Improved team efficiency by implementing new scheduling practices.
- Provided constructive feedback to staff for improved performance levels.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Monitored employee attendance records for maintaining discipline within the team.
- Conducted performance appraisals with employees for career development discussions.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Managed daily operations to increase productivity.
- Led team meetings, ensured clear communication amongst all members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Implemented company policies effectively, maintained high standards of service delivery.
- Assisted in the recruitment process for hiring quality staff members.
Education
GCSEs / O Levels - English Language, English Literature, Mathematics, Chemistry, Science, Geography, History, Art
Litherland High School
Skills
- Staff Training and Mentorship
- Leadership and Team Building
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Performance Management
- Staff Development and Training
- Audit procedures and assessment
- Customer Service
- Report Writing and Documentation
- De-escalation strategies and Conflict resolution tactics
- Criminal investigation
- Crime scene processing
- Evidence collection and evaluation including structured interviews of suspects and witnesses
- Legal and judicial processes
- CPR/First Aid certified
- Full UK driving licence
Custom
Available upon request.
Affiliations
- Fitness training including Gym and walking, Hiking, Kayaking. Children's grassroots football, gardening.
Accomplishments
Received Chief Constable Commendations in relation to Bravery.
Received Divisional Commanders Commendation in relation to standard and quality of work over a period of time.
Received a Commendation/Award for Bravery from the Liverpool Shipwreck and Humane Society in relation to saving a persons life.
Timeline
Police Officer
Merseyside Police
01.2005 - 01.2025
Police Officer
Greater Manchester Police (GMP)
01.1998 - 01.2005
Customer Service Advisor / Accident Claims Investigator
Norwich Union
01.1997 - 01.1998
Supervisor
Top Rank
01.1995 - 01.1997
GCSEs / O Levels - English Language, English Literature, Mathematics, Chemistry, Science, Geography, History, Art
Litherland High School