Jason Thurlow

• Assisted customers by listening carefully to understand circumstances.
• Guided customers through options using effective questioning skills.
• Built rapport over the phone to achieve satisfactory outcomes.
• Maintained focus on delivering the best outcomes for customers.
• Reviewed performance daily to identify improvements for excellent customer service.

Enhanced operational efficiency through dedicated efforts.

Assisted customers in identifying needs to improve satisfaction.

Executed accurate order preparation while ensuring high presentation and quality.

Developed engaging online content to increase brand visibility.

Resolved customer complaints with effective communication and problem-solving skills.

Produced timely and precise financial reports and analyses.

Boosted customer engagement and satisfaction by delivering outstanding service.

• Cultivated professional connections through effective relationship-building techniques.
• Assisted in negotiating land offers to secure favourable agreement terms.
• Supported architects in designing and preparing planning applications.
• Coordinated with planning officials to acquire necessary approvals.
• Collaborated with construction firms to facilitate timely project delivery.
• Worked with estate agents to ensure efficient sales processes.

• Oversaw showroom sales floor operations, showcasing both new and used vehicles to prospective buyers.
• Performed in-depth needs assessments to align customer preferences with the ideal vehicle options.
• Fostered and maintained robust relationships with existing customers, driving repeat business opportunities.
• Executed strategic sales initiatives that consistently met and surpassed monthly sales objectives.
• Managed a diverse portfolio of corporate accounts, ensuring exceptional customer satisfaction and loyalty levels.

• Started as Junior Negotiator with LS Vail & Sons in Southampton, progressing quickly to Sales Manager in a new office in Bournemouth after the company was acquired by Halifax Building Society.
• Promoted to Area Manager following the acquisition of James and Sons practice to oversee 12 local offices.
• Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.

• Conducted weld inspections using ultrasonic technology
• Worked on various onshore and offshore construction sites of gas and oil installations throughout the Arabian Gulf.