Jason Shango
London
Summary
Competent Desktop Support Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
3
3
years of professional experience
Work History
Desktop Support Engineer
Kings College London
2022.10 - Current
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Steward
Tottenham Hotspur
2022.06 - Current
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Assisted in efficiently preparing and presenting meals, contributing to a seamless dining experience.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Displayed attention to detail when setting tables according to established guidelines and event themes.
Cinema Host
Odeon
2021.09 - 2022.11
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Business Administrator
The Venue Booker
2022.04 - 2022.06
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Reduced operational costs for the department through effective budget planning and resource allocation.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
Education
High School Diploma -
Enfield Grammar School
Enfield 06.2020
Skills
- Application installations
- IT Security Management
- End-user support
- Debugging
- Hardware Installation
- Customer Service
- Issue Resolution
- Ticketing system proficiency
- Active Directory Management
- Help Desk Experience
- Task Prioritization
- Problem-solving aptitude
Timeline
Desktop Support Engineer
Kings College London
2022.10 - Current
Steward
Tottenham Hotspur
2022.06 - Current
Business Administrator
The Venue Booker
2022.04 - 2022.06
Cinema Host
Odeon
2021.09 - 2022.11
High School Diploma -
Enfield Grammar School
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