Jason Scott
Glasgow,North Lanarkshire
Summary
Dedicated customer service advisor with over 10 years of experience within dynamic, fast-paced call center environments. My experience has been built up over the years between telecommunications and the energy sector.
I also have excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
I have experience with a support role where I have been able to coach and help colleagues through leading team meetings and coaching sessions. This has allowed me to share best practices and how to achieve and maintain targets
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
Capita
Glasgow, Glasgow City
2018.09 - Current
- Proactively contributed to training sessions to enhance call handling skills and improve overall team performance
- Maintained an excellent attendance record, demonstrating strong commitment, punctuality and reliability
- Consistently exceeded key performance metrics, including call duration and call quality targets
- Effectively handled customers queries, with a strong focus on achieving first call resolution and delivering a positive customer experience
Education
Scottish Qualifications Certificate - Electronic Engineering
Cumbernauld College
North Lanarkshire 2012.08 - 2013.07
Scottish Qualifications Certificate -
Greenfaulds Highschool
North LanarkshireSkills
- Driven by clear goals, this allows me to use my own initiative to achieve metrics set by the company
- Demonstrates a professional and personable telephone manner, effectively building rapport with clients and resolving queries with empathy and clarity
References
References available upon request.
Timeline
Customer service representative
Capita
2018.09 - Current
Scottish Qualifications Certificate - Electronic Engineering
Cumbernauld College
2012.08 - 2013.07
Scottish Qualifications Certificate -
Greenfaulds Highschool