Jason Sanders

• Spearheaded brand strategy development, increasing market presence.
• Streamlined internal communications processes for improved efficiency.
• Utilised CRM systems effectively to manage client information and follow-ups.
• Collaborated with many of the largest brands across the UK, working to deadlines and achieving customer satisfaction.
• Developed creative marketing campaigns to enhance brand visibility.

• Streamlined internal processes to improve efficiency in operations.
• Oversaw team performance, ensuring achievement of sales targets and customer satisfaction.
• Collaborated with cross-functional teams, enhancing product knowledge and service delivery.
• Coordinated sales meetings, fostering a collaborative work environment.

• Delivered bespoke customer experiences, ensuring high retention.

• Provided team training on finance, compliance, and product .

• Developed and delivered customer experience training programs across JLR retailers.
• Created and launched a global induction course for new starters.
• Worked closely with UK market to make sure all staff were compliant in training expectations from JLR & any problems with lack of CSP scoring was met with performance actions and training to support customer experience.

• Built strong customer relationships, ensuring exceptional service and brand loyalty.
• Managed corporate accounts, strengthening B2B partnerships.
• Established trust with clients by demonstrating transparency in all transactions.
• Resolved customer complaints promptly, maintaining company's reputation.
• Utilised CRM systems effectively to manage client information and follow-ups.

• Strong sales and CSP performance giving me the opportunity to manage multiple stores.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Maintained an organised stock room for easy accessibility of goods.
• Developed a team-oriented environment by implementing effective leadership strategies.
• Oversaw store operations and staff training, driving sales performance and CSP targets.
• Oversaw visual merchandising efforts that enhanced overall store appearance.

• From a strong background at Phones4u in my first year, I transitioned to Vodafone after being made redundant due to administration.
• Top 3 in the UK for top performing Sales Executives across the UK.
• Demonstrated product knowledge, increasing customer trust and loyalty.
• Handled customer queries promptly, improving overall satisfaction rates.