Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Jason Pottiwal

London,City of London

Summary

Currently seeking full time employment in London and surrounding areas, living in the London Bridge area which makes it easily accessible to any direction of London.

Having recently just been in a role in Immigration and Visas this is something i am ideally looking to pursue a career in given the right opportunity comes along.


I have 15 years of experience in Customer Service in various roles which included face to face and telephone/email communication. Starting with hospitality back in my home county of Hampshire.


I am a Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.


Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.


I have many personal positive qualities, well organised, patient and punctual with great attendance records and can provide employer and personal references.

Overview

9
9
years of professional experience
7
7
years of post-secondary education

Work history

Visa consultant

TLS Contact
London, Wandsworth
05.2022 - 11.2023
  • Verified customer passports and documentation to travel.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Advised applicants on specific visa and passport requirements.
  • Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
  • Advising on new policies and procedures regarding Schengen area laws and requirements accordingly.
  • Processing visa fees and add on services.
  • Processing visa applications for a large number of applicants on a daily basis.
  • Liaising with embassies of Schengen countries to make sure applications are processed correctly and and discrepancies are identified to eliminate any delay in the application.

Driver

Papa John's Pizza
Epsom, Surrey
12.2021 - 04.2022
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Delivered customer orders within target timeframes.
  • Updated monthly mileage records to track trends and identify improvements.
  • Retained excellent local area knowledge to plan optimal routes.
  • Planned routes and schedules to achieve consistent service availability.
  • Covered weekend shifts to optimise service levels.
  • Provided accurate time and cost estimations for journeys.
  • Accepted and received job information through digital app.

Sales executive

MF Solutions
Chessington, Kingston upon Thames
07.2021 - 12.2021
  • Generated new leads and opportunities to maximise revenue.
  • Maintained contact with customers throughout sales and pre-delivery process.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Understood customer needs to craft exceptional sales journeys.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Qualified prospects to determine future sales possibilities and improve conversion efforts.
  • Established and maintained positive, profitable client relationships through superb communication.

Customer service representative

Skynet Worldwide Services
london, Hounslow
01.2020 - 07.2020
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Adhered strictly to policies and procedures for continued company compliance.

Council tax officer

Southampton City Council
Southampton, Hampshire
05.2018 - 06.2019
  • Reviewed and resolved tax rates, conducting research and liaising with tax agencies to verify accuracy.
  • Handled disputes related to financial matters, accounts and taxation.
  • Arranged payment agreements to collect debts from overdue accounts.
  • Communicated with regulatory agencies in support of continued compliance.
  • Reviewed payment agreements to verify compliance with legislation.
  • Maintained updated knowledge of bankruptcy requirements.
  • Effectively handled inbound calls regarding council tax and other council services within a 7 minute time frame for each call.

Customer service representative

John Lewis & Partners
Southampton, Hampshire
08.2014 - 05.2018
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise..
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Processed high-value payments with meticulous accuracy.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Based in one of the largest John Lewis stores in the Country.

Education

Higher National Diploma - Accounting

City College Southampton
Southampton
09.2012 - 09.2013

A-Levels - Economics

Peter Symonds College
Winchester, Hampshire
09.2004 - 05.2006

GCSEs - English, Maths, Science, Business, IT

Kings School
Winchester, Hampshire
09.1999 - 05.2004

Skills

  • Visa procedures
  • Multilingual
  • Accounting
  • Communication skills
  • Geographical knowledge
  • Written and verbal communication skills
  • Administrative support
  • Microsoft Office
  • Professional demeanour
  • Outstanding customer service
  • Bilingual customer support
  • Telephone skills
  • Strategic sales knowledge

Languages

English
Native
Punjabi
Fluent
Hindi
Advanced
French
Beginner

Timeline

Visa consultant

TLS Contact
05.2022 - 11.2023

Driver

Papa John's Pizza
12.2021 - 04.2022

Sales executive

MF Solutions
07.2021 - 12.2021

Customer service representative

Skynet Worldwide Services
01.2020 - 07.2020

Council tax officer

Southampton City Council
05.2018 - 06.2019

Customer service representative

John Lewis & Partners
08.2014 - 05.2018

Higher National Diploma - Accounting

City College Southampton
09.2012 - 09.2013

A-Levels - Economics

Peter Symonds College
09.2004 - 05.2006

GCSEs - English, Maths, Science, Business, IT

Kings School
09.1999 - 05.2004
Jason Pottiwal