Jason Nussey
Hasland
Summary
Results-driven professional with extensive experience in customer needs assessment and service delivery. Certified in first aid and proficient in Audatex and ATA-VDA systems. Holds IMI and AQP qualifications, along with a full clean driving license with Class 2 entitlement, ensuring a strong commitment to safety and precision. Aims to utilize skills to improve service quality in customer-centric environments.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Motor vehicle engineer
Marshmallow
Chesterfield , Derbyshire
2025.03 - Current
- Generated estimates using Audatex and Glasses to ensure precise pricing.
- Negotiated competitive rates with repairers to optimise cost efficiency.
- Conducted audits verifying compliance with industry standards.
- Completed extensive training courses to advance professional development.
- Maintained comprehensive records of all vehicle repair work.
- Monitored latest industry developments to provide informed maintenance advice.
- Achieved ATA VDA qualification, AQP qualification, and IMI accreditation.
- Engaged with customers regarding repairs and the repair process.
- Undertook extensive training courses for continuous professional development.
- Maintained detailed records of all repair work completed on each vehicle.
- Kept up-to-date with latest industry developments to provide expert advice on car maintenance.
- Mentor apprentice Motor Engineer
Field Based Motor Engineer
Directline Group
Chesterfield, Derbyshire
2023.03 - 2025.02
- Conducted regular site visits to perform audits
- Designed innovative engineering strategies for improved productivity.
- Improved product quality by creating detailed engineering plans.
- creating estimates using audatex
- inspection of all types of motor vehicle including agricultural
- negotiating with garages to agree costings
- Conducted research to stay updated on latest industry trends and technologies.
Vehicle Damage Assessor
Stratstone BMW, Chesterfield
Chesterfield, Derbyshire
2018.12 - 2023.03
- Create and present estimates using Audatex
- Speak to engineers and agree costs and repair methods
- Speak to customers with repair time and costs
- Order parts
- Mobile estimates at customers home and work
- Upselling additional work to customers
- Full Time
- Facilitated swift resolution of disputes between insurance companies and policyholders through sound judgement and mediation skills.
- Conducted thorough reviews of repair estimates, ensuring consistency with industry standards.
- Handled escalations from dissatisfied customers professionally; ensured issues were resolved promptly.
- Assisted in fraud detection by meticulously analysing suspect claims.
- Facilitated training sessions for junior assessors, resulting in improved team performance.
Class 2 Driver
DHL Tradeteam
2017.03 - 2018.12
- Delivery of products to pubs and clubs
- Daily vehicle checks
- Check delivery notes
- Adhere to working time directive
- Full Time
Body shop Estimator
Nationwide Crash Repairs
2015.09 - 2017.03
- Create and present estimates using Audatex
- Speak to engineers and agree costs and repair methods
- Speak to customers with repair time and costs
- Order parts
- Mobile estimates at customers home and work
- Upselling additional work to customers
- Premises key holder
- Full Time
Bodyshop Estimator / Vehicle damage assessor
Stratstone BMW, Chesterfield
2012.01 - 2015.09
- Create and present estimates using Audatex
- Speak to engineers and agree costs and repair methods
- Speak to customers with repair time and costs
- Order parts
- Mobile estimates at customers home and work
- Upselling additional work to customers
- Full Time
Senior Bodyshop Advisor
Stratstone BMW, Chesterfield
2006.11 - 2012.01
- Advise customers on repair work needed on their vehicle
- Continuity of customer care throughout the repair process
- Liase with insurance companies and customer to ensure speedy service
- Liase with car rental agencies and other external companies and suppliers
- Upselling products and services to customers
- Working as part of a team with great relations with colleagues/managers
- Collection and Delivery of vehicles
- BMW Audit up to date
- Debt management
- Key Holder
- Stock Take
- Full Time
Education
GCSE'S - English Language, English Literature, Mathematics, Double Science Award, Graphics Media, French, Art, Geography, Music
Edwin Swale School
1986.01 - 1991.01
City and Guilds - Level 1 Vehicle Technician, Level 2 Vehicle Technician
EMTEC Derby
Denby, Derbyshire /1991 - /1993
Skills
- Outgoing personality
- Customer needs assessment
- Exceptional service delivery
- Friendly and approachable demeanour
- First aid certification
- Audatex and ATA-VDA certifications
- IMI qualification
- AQP qualification
- Full clean driving license, Class 2 entitlement
REFERENCES
References are available on request
INTERESTS/OTHER INFORMATION
In my spare time I enjoy spending time with my family and friends, Mountain Biking,
Timeline
Motor vehicle engineer
Marshmallow
2025.03 - Current
Field Based Motor Engineer
Directline Group
2023.03 - 2025.02
Vehicle Damage Assessor
Stratstone BMW, Chesterfield
2018.12 - 2023.03
Class 2 Driver
DHL Tradeteam
2017.03 - 2018.12
Body shop Estimator
Nationwide Crash Repairs
2015.09 - 2017.03
Bodyshop Estimator / Vehicle damage assessor
Stratstone BMW, Chesterfield
2012.01 - 2015.09
Senior Bodyshop Advisor
Stratstone BMW, Chesterfield
2006.11 - 2012.01
GCSE'S - English Language, English Literature, Mathematics, Double Science Award, Graphics Media, French, Art, Geography, Music
Edwin Swale School
1986.01 - 1991.01
City and Guilds - Level 1 Vehicle Technician, Level 2 Vehicle Technician
EMTEC Derby
/1991 - /1993