JASON MILTON
Barnstaple,Devon
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Committed with a strong work ethic, delivering high quality outcomes through a passion for quality and excellence.
Overview
1
1
Certification
16
16
years of professional experience
Work history
Deliver Manager
Admiral Insurance
Cardiff
2023.11 - Current
- Delivery Manager for 2 cross-functional remote teams across UK and India, using flow metrics to prioritise early release of value.
- Delivered Phase 1 of company-wide telephony customer orchestration on time and on budget (18-month project, completed 2026).
- Delivered 90% of 2024 roadmap.
- Reduced backlog by 85% (150+ work items) through completion and prioritisation.
- Reduced WIP from 18 to 6 initiatives by consolidating and splitting multi-year initiatives into quarterly objectives, increasing transparency of work in progress.
- Drive collaboration with Product Management, Governance, Information Security and Change Management for predictable delivery.
- Agile Champion across delivery stream, coaching squad leads, product owners and leadership.
- Leading member of Admiral's Agile Community of Practice; co-organised 7 sessions during 2025, averaging 84 attendees.
Professional
Development
2023.06 - 2023.11
- Focused on professional development, completing additional qualifications in Project Management and Agile to broaden skills and prepare for future roles.
Agile Delivery Manager
Atheon Analytics
Milton Keynes
2022.03 - 2023.06
- Increased on-time delivery for Product and Engineering projects from 18% to 83% within 12 months through probabilistic forecasting.
- Streamlined testing to free 50% of existing capacity for test automation, moving releases from twice weekly to on demand.
- Reduced customer issues escalated to engineering from 32 to 0 over 6 months, sustaining 0–3 thereafter.
- Championed continuous improvement, with 80–90% of experiments completed.
- Coached lean-agile culture adoption across full SaaS development lifecycle for dispersed technical team, fostering psychological safety, continuous improvement and innovation.
- Worked daily with Product Management and internal stakeholders to embed agile ways of working, influencing strategic direction through prioritisation, planning and translating outcomes into requirements.
- Line-managed and mentored software testers through career progression into test automation engineers.
Delivery Manager
Travel Chapter
Bideford
2019.04 - 2022.03
- Embedded agile and lean practices across 2 distributed, cross-functional technical teams using Scrum and Kanban, delivering data, web and mobile products.
- Kept stakeholders and C-suite informed through concise reporting, managed third-party software budgets, and championed empowerment and psychological safety.
- Revised Capex reporting, increasing productivity by 10% and data accuracy by 60%.
- Set up product Scrum teams focused on vision, product goals and workflow.
- Procured data backup, anonymisation and pseudonymisation tools for CRM system, strengthening data security and GDPR compliance.
- Resolved critical penetration testing issues promptly.
- Departmental Project Manager for mergers and acquisitions.
- Introduced online whiteboards to improve retrospectives.
Software Quality Analyst
Travel Chapter
Bideford
2018.06 - 2019.04
- First QA hire; introduced formal, documented testing and quality assurance approach. Role expanded to include hiring and line management as testing team grew.
- Tested web and mobile acceptance criteria to improve end-user experience and revenue.
- Implemented test plan management, making test plans reusable and reducing testing effort.
- Scoped, designed and implemented business-critical incident alerts, enabling immediate out-of-hours response.
Product Owner
Advanced Software Group
Knutsford
2017.07 - 2018.06
- Reviewed new features against product specifications, verifying requirements were met and shaping development processes.
- Managed integration expectations with partners, including Sage, Infor and Microsoft.
- Designed and delivered application training for offshore development teams.
QA Manager
Advanced Software Group
Barnstaple
2010.06 - 2017.07
- Promoted from QA Test Analyst; transformed inherited "us and them" culture between developers and testers into "one team, one mission", while upholding quality standards.
- Led Barnstaple office's first agile adoption in 2011.
- Line-managed test team: recruitment, coaching, appraisals and performance management.
Skills
- Empiricism
Use critical thinking to determine next steps based on data and evidence, not assumptions
- Approachable & Collaborative
Easy to work with, bringing people together for productive outcomes
- Outcomes over Output
Measures success by impact delivered, not effort spent or tasks completed
- Clear Communication
Explains plainly, adapts to each audience, and turns ideas into shared understanding
- Composed under pressure
Making clear-headed decisions when things get difficult or uncertain, rather than reacting to urgency or panic
- Candid & Accountable
Delivers on commitments, gives honest answers over easy ones, and owns decisions and outcomes
- Only human
Acknowledges mistakes openly and uses them to learn and improve
Certification
- Scaled Agile SAFe 6.0 Scrum/Team Coach Dec 2024,
- Agile Mastery Institute Agile Mastery Pathway: Explorer Sep 2023, Navigator & Adventurer Apr 2024,
- Professional Scrum Master I Aug 2023,
- Google Project Management Aug 2023,
- ISTQB Certified Tester – Foundation June 2014
Specific Areas of Experience
- End to End delivery
- Agile
- Jira and Confluence Admin
- Regulatory Compliance
- Team & Line Management
Capabilities
- Agile
applying Scrum and Kanban with probabilistic planning and forecasting for teams and leadership work from realistic expectations rather than false certainty.
- Project Delivery
Delivery focused on incremental, working value. Adjusting scope and approach as inline with the progress and milestones.
- Governance and Reporting
Managing and reporting risks and deliverables
- Stakeholder Management
Building relationships across all levels of an organisation, communicating directly and clearly, so expectations stay grounded and issues surface early.
- Team Leadership
Leading through coaching and servant leadership rather than authority, creating the conditions for teams to solve problems themselves and take ownership of how they work. Able to step in when needed to support and lead to a succesful outcome
Timeline
Deliver Manager
Admiral Insurance
2023.11 - Current
Professional
Development
2023.06 - 2023.11
Agile Delivery Manager
Atheon Analytics
2022.03 - 2023.06
Delivery Manager
Travel Chapter
2019.04 - 2022.03
Software Quality Analyst
Travel Chapter
2018.06 - 2019.04
Product Owner
Advanced Software Group
2017.07 - 2018.06
QA Manager
Advanced Software Group
2010.06 - 2017.07