Jason Marques

• Overlooking the Franchise Operation for the South of Europe & France (Portugal; Spain; France; Italy; Malta; Greece) - 116 Hotels
• Liaise with GM`s to drive the overall on-property operations performance in accordance with established KPI`s.
• Identify trends and developments within the franchise portfolio of hotels and establish relevant strategies and execute against these accordingly.
• Perform Masterclasses on identified hotels in need of improvement
• Main point of contact for the franchise operations on-property teams and Marriott.
• Create dashboards and meet with asset management / above property companies to review performance and discuss strategies moving forward.

• (Pre-opening / Opening)
• Responsible to set up and lead an hospitality management company with a portfolio of:

- laïla, Seychelles, a Tribute Portfolio Resort (Marriott)

- 120 Keys resort on the pipeline for Praslin, Seychelles

- 2 self-catering properties (Mahe & Praslin, Seychelles)

- 2 beach restaurants & bars

• Laïla, a Tribute Portfolio Resort & SPA Lead the negotiation process with Marriott to franchise laïla as a Tribute Portfolio
• Resort Develop of the brand from concept
• Ensure a smooth opening from construction and procurement to recruitment and operations
• Responsible for the full operations of the ResortKeys luxury Resort (2024) Liaise with the authorities to obtain the approval for a 120 keys resort plus 5 restaurants
• Develop of the master plan with the architects providing insights on the operational aspects
• Negotiations ongoing for a franchise

• Responsible for the operations of the Resort
• Ensure a continues and sustainable increase on guest's experience and satisfaction Tasked with reviewing and then implementing new departmental procedures across all departments
• Work with sales office, creating monthly action plans setting business conversion targets, tracking enquiries, working with the team to implement positive changes and corporate procedures
• Involved with all departments in offering support on ways to move forward
• Responsible for food & beverage operations, implementing new and innovative ideas to increase R&B revenue
• Monthly P&L creation & finance reviews
• Monthly sales & revenue reviews to discuss results and agree any areas of development for future months.

• Responsible for day-to-day operation of the Resort
• Ensure a continues and sustainable increase on guest's experience and satisfaction Working close with the general manager in preparing business planes for the resort and acting as general manager during his absence
• Tasked with reviewing and then implementing new departmental procedures across all departments
• Work with sales office, creating monthly action plans setting business conversion targets, tracking enquiries, working with the team to implement positive changes and corporate procedures
• Implemented business trackers into the sales office in order to monitor enquires to see where we can improve for the customer
• Involved with all departments in offering support on ways to move forward
• Responsible for food & beverage operations, implementing new and innovative ideas to increase R&B revenue
• Monthly P&L creation & finance reviews
• Weekly, monthly and period forecasting / working close with revenue manager to develop the business.

• Responsible for rooms department, leading a team of over 200 in this Starwood icon property in AFIO, 419 keys resort
• Responsible to prepare and administer the room's division annual revenue and operating budgets
• Manage monthly revenue, payroll and expenses and prepare action plans for improvement as necessary Coordinate the LRA inspection with senior managers to ensure the hotel meets or exceeds Sheraton Standards
• Perform HR functions for staffing including interviewing, hiring, training and disciplinary action
• Assist when needed Food and Beverage, Accounting and Engineering Acting in charge of the resort in the absence of the General Manager.

• Responsible for rooms department
• Prepare and administer the Rooms Division's annual revenue and operating budgets
• Manage monthly revenue, payroll and expenses
• Prepare action plans for improvement as necessary Coordinate the LRA inspection with senior managers to ensure the hotel meets or exceeds Sheraton Standards
• Perform HR functions for staffing including interviewing, hiring, training and disciplinary action

• Department Head of the front desk, concierge, welcome team and business Centre for the full resort (579 Keys)
• Operating committee level Direct report to Director of Operations Starwood Preferred Guest champion GEI champion Starguest champion