Summary
Overview
Work history
Education
Skills
Interests
References
Timeline
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Jason Leyer

Sprowston,Norwich

Summary

For more than 19 consecutive years I was employed by Aviva, most recently, Aviva Investors. During this time, my key role was to manage and record the movement of over 350,000 documents. I have assisted with the completion of multi-million-pound finance transactions and supported the deeds management of several high value and high-profile loan restructures. I am driven, diligent and thrive in challenging and high-pressure environments. I excel as a team player as well as being comfortable using my own initiative to meet the desired timescales. I do not shy away from hard work and in the last decade have only taken 2 days of absence.

Overview

35
35
years of professional experience

Work history

Tesco Extra Loading and Stocking

Tesco Extra
01.2021 - Current
  • Following my redundancy in 2019 I have been working for Tesco Extra
  • During my tenure at Tesco Supermarket, I’ve gained invaluable customer service skills, meeting diverse needs, and fostering positive interactions with customers, a skill that is extremely transferable when providing support and assistance to tenants
  • Collaborating with colleagues to fulfill orders within tight deadlines has enhanced my teamwork and time management capabilities
  • A fast-paced environment has taught me resilience and adaptability, further enabling me to efficiently handle high-pressure situations while maintaining quality standards.

Business Administrator

Aviva Investors
Norwich
01.2000 - 01.2019
  • Deeds Management - the gate keeper for over 350,000 documents and files held by our external suppliers, tracking and updating the movement of every single document from start to finish
  • Responsible for ensuring all GDPR cases are fully reviewed each month and actioned immediately
  • I provide a positive customer experience, supporting any training or general deeds support to the Relationship Managers, In-house Lawyers and In-house Surveyors
  • Working closely with our external suppliers, building and maintaining strong relationships and contacts to get the best results from the services they provide
  • Managing our monthly MI Reports making sure the appropriate action is taken where needed, and our databases are fully updated, with the information
  • Seeking continuous improvement, identifying ways to simplify work flows by challenging existing processes
  • Providing cross team training internally and to external agents
  • Taking personal responsibility for risk-based decision making in the effective management of key risks and the associated controls
  • I played a leading role in the successful transfer of over 220,000 documents from our Norwich deeds storage to EDM based in Leeds
  • Proactive in reviewing our security for property insurance purposes to confirm and update our database and ensuring there is sufficient cover in place in the event of a claim
  • Constantly reviewing our Commercial Portfolio Book, updating rental increases and tenancy information to ensure our records are fully up to date, drafting consent letters for new Land Registry dealings
  • I have supported the business with multiple office re-locations, engaging and co-ordinating our needs with the Property and Facilities teams
  • Negotiating with external suppliers to get the most cost-effective service for the business.

Field Supervisor

NOP Research Group Oxford
01.1996 - 01.1999
  • Liaison with executives on proposals and projects
  • Training Staff on IRIS computer system
  • Development of IRIS for Project 2000
  • Allocating visits to mystery shoppers
  • Working to Client deadlines
  • Supervising staff and evaluating performances.

Shop Floor Operator

Kodak (Harrow)
01.1994 - 01.1996
  • Processing client orders
  • Quality Management
  • Organising shipping through computer systems
  • Motivating production team.

Claims Manager

Crescent Insurance Brokers Services (Harrow)
01.1991 - 01.1994
  • Processing all claims from start to finish
  • Administration
  • Building strong relationships with Insurance Companies and Legal firms
  • Fully supporting customers with their needs and concerns.

Insurance Technician

Keyquote Insurance Brokers (Northwood Hills)
01.1989 - 01.1991
  • General Administration duties (issuing cover notes, policy renewals, processing claims, dealing with post, working with the sales team)
  • Telephone and face to face enquiries.

Education

Hatch End High School
Harrow on the Hill, Harrow
1989

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • EDM On Line
  • First Aid Qualified (valid until March 2021)
  • Full Clean Driving Licence
  • Mapping and Creating Process Procedures
  • Record Keeping
  • Telephone Collections Techniques
  • Building Relationships

Interests

I enjoy watching football and dedicating Sundays to supporting one of my daughters during her matches. This routine has been a source of social engagement for me for the past 13 years, ever since she was a child. Through this interest I have cultivated a heightened sensitivity towards individuals and nurtured a caring disposition. I derive satisfaction from engaging in activities such as playing snooker and pool, as well as solving puzzles, all of which stimulate me intellectually and provide a sense of challenge.

References

Aviva HR Email: hrref@aviva.com

Gary Staff  gary.staff@avivainvestors.com

Timeline

Tesco Extra Loading and Stocking

Tesco Extra
01.2021 - Current

Business Administrator

Aviva Investors
01.2000 - 01.2019

Field Supervisor

NOP Research Group Oxford
01.1996 - 01.1999

Shop Floor Operator

Kodak (Harrow)
01.1994 - 01.1996

Claims Manager

Crescent Insurance Brokers Services (Harrow)
01.1991 - 01.1994

Insurance Technician

Keyquote Insurance Brokers (Northwood Hills)
01.1989 - 01.1991

Hatch End High School

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