Jason King
Grays,Essex
Summary
Driven and analytical individual with knack for problem-solving and deep understanding of business processes, linked with strong communication and analytical skills. Proven track record in leveraging data to inform strategic decisions and facilitating cross-functional collaboration. Committed to delivering actionable insights and optimising business operations.
Proven expertise in Business Process Modelling (BPMN 2.0), Requirements Gathering, and Stakeholder Management.
Experienced in technical business analysis with career focus on bridging gap between IT and business operations. Capable of delivering innovative solutions to complex business problems through unique skills in data analysis, project management, and agile methodologies. Specialisation in translating technical language into simple business terms, fostering improved communication and collaboration across departments.
Overview
10
10
years of professional experience
Work history
TECHNICAL Business Analyst
Transport for GREATER MANCHESTER
, Manchester
05.2021 - 12.2024
- Responsible for defining requirements for Revenue Protection and administration within TfGM's multimillion-pound digital bus reform initiative
- The tasks were deliver Revenue Protection capabilities with the ability to Inspect Tickets, issue penalty fare and manage appeals
- Also I was instrumental to the delivery of an enhanced customer service platform to improve customer experience around account based ticketing, contactless payment and inspection
- Collaborated with internal and external stakeholders to define revenue inspection device specifications
- Developed BPMN 2.0 maps to identify process improvements in revenue inspection, penalty fare management, and appeals
- Coordinated market research to inform Invitation to Tender strategy
- Designed and delivered a SaaS Revenue Enforcement solution aligned with GDS standards
- Documented user stories and acceptance criteria using Gherkin syntax
- Led migration of on-premise ticketing to AWS, reducing operational costs and enhancing user experience
- Integrated Payment Account references for card authorization and settlement processes
- Created dashboards and reports using Snowflake and Tableau for data-driven decision-making
- Led UAT for Revenue Inspection and Acceptance solutions, ensuring alignment with business requirements
- Conducted procurement workflow analysis and identified process improvements
- Reducing fare evasion by up to 40% owing to the implementation of the Revenue Inspection and Enforcement solution
- Spearheaded AWS migration of legacy ticketing systems, leading to a 15% cost reduction and 50% improvement in processing speed
- Played a key role in defining multi-role inspector capabilities, enabling Ticket inspection, validation and conducting of Travel safe activities
LEAD BUSINESS Analyst
Network Rail
London
11.2020 - 05.2021
- My role with this main railway company was to assist in defining benefits and opportunities that will be arise from the introduction of a Multimillion Intelligent Infrastructure program
- Generated Benefits profiles and Quality Gate submissions to support investment papers
- Led identification of new opportunities within each project and baseline metrics for benefits realization
- Documented benefit assumptions, rationale, and methodologies
- Acted as primary link between workstream and Benefits Analysts to validate realisation
- Facilitated cross-functional requirement gathering with procurement, finance, and IT teams
- Identified baseline metrics from which opportunities are calculated based on solution requirements and SME input
- Identified key efficiency gains, reducing manual reporting time by 50%
- Successfully led process optimization, improving regional rail planning data analysis
SENIOR Business Analyst
Arriva UK Trains, AUKT
London
01.2020 - 04.2020
- My role with this major train operator was to ensure effective requirements gathering and product capability analysis of the technical elements of AUKT's B2B digital transformation programme, across CrossCountry, Grand Central Railway and Chiltern Railways Train Operating Companies
- The deliverables were to provide: a new BI tool providing actionable insight & reporting, an account management software to track and manage account lifecycle and sales funnel and a single AUKT online self-service retail interface for SMEs
- I was also involved in capturing the AS-IS NRS process across the 3 AUKT train companies to aid the introduction of a new Passenger seat reservation system
- Conducted AS-IS analysis of B2B structure and reporting systems, identifying improvement areas
- Created process maps and gathered requirements for reporting, account management, and B2B workstreams
- Led RFI/RFP process for vendor selection and attended vendor presentation sessions
- Mapped AS-IS processes across all TOCs to identify system interactions with the NRS and mitigate risks for the new LARS system launch
- Led UAT and identified required system functionalities and process reengineering needs
- Analyzed procurement workflows and structured data to enhance decision-making
- Engaged stakeholders to ensure smooth integration of procurement and financial platforms
- Led requirements for a BI Reporting Tool, improving data accessibility and forecasting accuracy by 25%
- Defined migration strategy for the National Reservation System (NRS) upgrade to Rail Availability & Reservation Service(LARS), reducing implementation risks
SENIOR Business Analyst
Great Western Railway
London
04.2018 - 01.2020
- Working on the realisation of the Department of Transport's vision to roll out Smart tickets and Barcodes across the national rail network
- The STNR (Smart Tickets for National Rail) project involves enabling the customer to purchase tickets from any location to any location on to a smartcard, across rail Providers, Transport modes and fulfilment channels
- The Project involved the implementation of Smart ticketing across ecommerce websites to Ticket offices, on-train devices, and Ticket vending machines with emphasis on omni channel delivery
- Created smartcard implementation maps and liaised between suppliers and RDG for system integration
- Ensured season ticket database linkage with multiple sales channels
- Managed vendor selection process for platform validator services
- Conducted UAT with Ticket Office supervisors, validating usability and system compliance
- Worked with Agile methodologies using JIRA and Confluence
- Gathered procurement and financial reporting requirements for enhanced workflows
- Provided structured data insights to optimize procurement operations
- Led UAT implementation of smart tickets across multiple channels, uncovering usability issues to ensure smooth delivery of omnichannel fulfilment
- Defined requirements for and managed the relationship with the smart ticket printer to ensure business needs were delivered to specification
Business Systems Analyst
Nandos
London
02.2017 - 04.2018
- Working with this market leading restaurant chain on a variety of digital projects, from inception to deployment, responsible for requirements gathering, data analysis and process modelling
- I was also involved in vendor engagement and the migration to Nando's bespoke CRM system
- Defined business cases and gathered requirements for system migrations and process improvements
- Captured user stories for sales lead generation, security requirements, and loyalty integration
- Led Nando's B2B Gift Card Pilot, managing vendor selection and user testing
- Assisted in implementing Zendesk and ServiceNow case management systems
- Facilitated UX design requirements for the new Nando's delivery website
- Analyzed procurement workflows to streamline supplier engagement and operations
- Optimized CRM data analytics, leading to a 15% increase in targeted customer engagement
- Successfully implemented ServiceNow, reducing IT support ticket resolution times by 40%
- Led B2B Gift Card Pilot, enabling new corporate partnerships and revenue streams
Senior Business Analyst
Stagecoach Group, Virgin Trains and SOUTHWEST Trains
Swindon
08.2015 - 09.2016
- Working for a leading Rail Transport provider on the delivery of an innovative and customer focused multi-million-pound digital retail transformation program, across two franchises - Virgin Trains East Coast (VTEC) and South West Trains (SWT)
- Managed Agile requirements gathering, RFI/RFP creation, and vendor selection
- Conducted sprint retrospectives, backlog management, and show-and-tell sessions
- Led UX design review workshops for VTEC's website, CMS, contact centre, and mobile app
- Assisted in ecommerce payment integrations with Cybersource and Creditcall
- Created gap analysis documents for booking office and telesales digital transformation
- Conducted structured data analysis and procurement process optimization
- Defined requirements for supplier and finance integrations
- Singlehandedly elicited the requirements for the Central Booking Engine delivered by Vix in collaboration with business stakeholders
- Successfully implemented the Single Customer View (SCV) project, improving customer data tracking and segmentation
Business Analyst
Anderson Group IT Support Limited
Luton
07.2014 - 06.2015
- Worked for this leading provider of professional services to the recruitment and contracting sector, creating requirements and specifications documents for an integrated Multi product payment solution
- Developed Business Process Maps for 'as-is' and 'to-be' processes
- Captured business requirements through workshops, interviews, and workflow analysis
- Led JAD sessions with Development and Customer Services teams
- Liaised with third-party clients for bespoke software application development
- Created quality control manuals for contact centre accountability and assurance
- Conducted procurement workflow analysis to enhance sourcing and payment processes
Education
B.Sc. (Hons.) - Accountancy
Enugu State University of Technology
Certified Scrum Master - undefined
PRINCE2 Practitioner Certificate - undefined
ISTQB Foundations & Principles of Testing - undefined
Cisco Network Administrator (Training) - undefined
IT Essentials (PC Troubleshooting) - undefined
Skills
- Business Process Modelling (BPMN 20)
- Agile and Watefall
- Requirements Gathering
- Stakeholder Management
- Change Management
- JIRA
- Azure DevOps
- Confluence
- Microsoft 365
- Visio
- Digital Transformation
- Acceptance Criteria
- Agile Delivery
- Systems Integration
- Data Migration
- Gap Analysis
- Impact Assessment
- AWS
- RESTful APIs
- JSON
- XML
- Tableau
Personal Information
- Available: Immediate
- Nationality: British
Custom
Available on request.
Timeline
TECHNICAL Business Analyst
Transport for GREATER MANCHESTER
05.2021 - 12.2024
LEAD BUSINESS Analyst
Network Rail
11.2020 - 05.2021
SENIOR Business Analyst
Arriva UK Trains, AUKT
01.2020 - 04.2020
SENIOR Business Analyst
Great Western Railway
04.2018 - 01.2020
Business Systems Analyst
Nandos
02.2017 - 04.2018
Senior Business Analyst
Stagecoach Group, Virgin Trains and SOUTHWEST Trains
08.2015 - 09.2016
Business Analyst
Anderson Group IT Support Limited
07.2014 - 06.2015
Certified Scrum Master - undefined
PRINCE2 Practitioner Certificate - undefined
ISTQB Foundations & Principles of Testing - undefined
Cisco Network Administrator (Training) - undefined
IT Essentials (PC Troubleshooting) - undefined
B.Sc. (Hons.) - Accountancy
Enugu State University of Technology
Similar Profiles
Thomas TyrrellThomas Tyrrell
Interchange Supervisor at Transport for Greater ManchesterInterchange Supervisor at Transport for Greater Manchester
ABIMBOLA ODUNAIYAABIMBOLA ODUNAIYA
Customer Service Officer at TRANSPORT FOR GREATER MANCHESTERCustomer Service Officer at TRANSPORT FOR GREATER MANCHESTER
Faye RobertsFaye Roberts
Assistant Transport Strategy Officer at Transport for Greater ManchesterAssistant Transport Strategy Officer at Transport for Greater Manchester
Alexander OviaweAlexander Oviawe
Head of Driver Supply & Compliance at HIVED LogisticsHead of Driver Supply & Compliance at HIVED Logistics
Kobe TrotmanKobe Trotman
Nandoca at NandosNandoca at Nandos