Summary
Overview
Work history
Education
Skills
Affiliations
About myself
Timeline
Generic

Jason Jukes

Birmingham,West Midlands

Summary

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic Service Manage with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Reliable with motor industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Organised and dependable worker with 35 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

38
38
years of professional experience
34
34
years of post-secondary education

Work history

Company director

Kingstanding Garage
Birmingham, West Midlands
02.2000 - 02.2024
  • Estimated costs of labour and materials to manufacture, install, or maintain specified equipment.
  • Tested systems and compiled data to inform design process and guide changes.
  • Liaised and communicated with customers verbally or electronically on progress of works.
  • Carried out MOT testing in line with VOSA testing requirements.
  • Tested functionality of complex components, verifying operation according to specifications.
  • Verified ordered parts were in line with customer requests for repairs or services.
  • Assembled mechanical components, controls and power systems.
  • Extracted data from vehicle management system, manufacturers' catalogues and diagnostic systems for accurate diagnosis.
  • Undertook roadworthiness and safety inspections of vehicles for customers.
  • Took bookings, issued invoices and contacted customers for vehicle collection.
  • Compared mechanical designs to industry regulations and contract provisions.
  • Helped keep workshop and facilities clean and tidy.
  • Dealt with customers attentively, providing customised service to enhance satisfaction.
  • Conducted work in line with health and safety policies.
  • Delivered and collected vehicles or parts from suppliers, repairers and other internal and external agents.
  • Provided supervision for workshop assistants and apprentices, offering advise where necessary.
  • Test drove vehicles on and off site to assist in diagnosing faults and to carry out post repair checks.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Delivered services to customer locations within target timeframes.
  • Handled high volume calls to address customer inquiries and concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Kept appropriate stock levels to match expected demand.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Delivered tailored assistance to customers with disabilities.

Trainee Mechanic worked up to Service Manager

Bournville Garage
Birmingham, West Midlands
01.1986 - 01.2024
  • Adhered to workshop health and safety policies and procedures and used Personal Protective Equipment (PPE) appropriately.
  • Gained understanding of safe and appropriate use of hand tools including computerised diagnostic equipment.
  • Documented work logs and repairs to maintain accurate records.
  • Worked with customers to assess vehicle issues and document vehicle symptoms.
  • Read and followed technical documentation to complete accurate repairs.
  • Contributed to repair and service work from inception to completion.
  • Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Addressed engine, transmission and fuel system issues and diagnosed faults to inform repair plans.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Installed and repaired mechatronic components independently.
  • Maintained knowledge of updated changes in various equipment models.
  • Consulted with clients on maintenance and preventative procedures.
  • Resolved reported vehicle issues first time, achieving high customer satisfaction rate.
  • Located and diagnosed engine faults.
  • Purchased new parts and monitored inventory.
  • Rotated and balanced tires to ensure even wear.
  • Protected against accidents by carefully handling tools and chemicals.
  • Changed vehicle oil and replaced filter.
  • Used automated testing methods to carefully diagnose vehicle faults.
  • Performed emissions tests according to standard procedures.
  • Produced time and cost estimates for repair work to manage client expectations.
  • Developed basic mechanical knowledge and honed practical skills
  • Assessed vehicle maintenance status and completed kilometre-based services, including changing out belts, filling fluids and replacing gaskets.
  • Worked with team members to coordinate workflow and complete high-volume services in busy environments.
  • Explained labour costs, materials and services performed to clarify overall fees.
  • Applied positive customer service approach to increase satisfaction levels.
  • Created and maintained displays and signs.
  • Consistently arrived at work on time and ready to start immediately.
  • Prepared rotas and assigned workloads to achieve service targets.
  • Actioned feedback from service users, resulting in improved satisfaction levels.
  • Developed and updated internal guidelines.
  • Drove opportunities for new and additional work with existing customers.
  • Oversaw workforce recruitment and development processes to guarantee service excellence.
  • Directed activities of staff to maximise service availability and play to teams' strengths.
  • Resolved complex issues with strong analysis and investigations.
  • Identified ways to reduce costs without sacrificing customer satisfaction.
  • Implemented new policies to reach regulatory compliance.
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Offered out of hours support and liaised with technical teams to restore services.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

MOT Tester - Motor Industry

DVSA
Birmingham
01.1991 - 09.2023

CSE - English, Maths

Certificate of Secondary Education
Birmingham
09.1984 - 06.1986

Skills

  • Chemical disposal
  • Route planning
  • Manual handling procedures
  • Empathetic customer service
  • Leadership
  • Team building
  • Time management
  • Public relations
  • Problem-solving
  • Local area knowledge
  • Exterior washes
  • Meticulous vehicle cleaning
  • Window and windshield cleaning
  • Interior vacuuming
  • Valeting expertise
  • High-pressure hose experience

Affiliations

  • Football Fishing Cars Gardening Cooking

About myself

I have been in the Motor industry all my life and have seen lots of changes especially with the electric vehicles coming through.  I have recently lost my business with Covid and the current economic climate, I found it harder and harder to compete with main dealers and decided to call it a day and make a change. I have reached a stage in my life were i would like to start a new challenge something worth while and different.

Timeline

Company director

Kingstanding Garage
02.2000 - 02.2024

MOT Tester - Motor Industry

DVSA
01.1991 - 09.2023

Trainee Mechanic worked up to Service Manager

Bournville Garage
01.1986 - 01.2024

CSE - English, Maths

Certificate of Secondary Education
09.1984 - 06.1986

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Jason Jukes