Jason Hood
London
Summary
Accomplished hospitality professional, Associate Member of the CIPD and CMI, with extensive exposure to recruitment, training and employee relations. Ambitious, dedicated, organised and strategically-minded, focused on delivering results through developing people, instilling a high-performance culture and implementing operational efficiencies.
Overview
1
1
Certification
12
12
years of professional experience
Work history
General Manager
The Ivy
Royal Tunbridge Wells
2025.09 - Current
- Improved workplace culture, staff retention and built high-performing teams.
- Prioritised team development and management training.
- Developed strategic business plans and established successful partnerships with other organisations to enhance quarterly objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Full accountability of site P&L's
- Supported regional sites during line manager's annual leave
Assistant General Manager
The Ivy | Tower Bridge
London
2023.09 - Current
- Resolved operational issues to strengthen team cohesion, morale, and productivity.
- Delivered training programmes to improve service standards and efficiency through succession planning.
- Lead on employee relations casework, implementing sustainable improvements to mitigate HR-related risks.
- Compiled financial and HR reports to support daily data checks and forecasts.
Senior General Manager
Bill's Restaurants
Victoria, London
2022.08 - 2023.09
- Delivered full operational accountability for flagship restaurant, supporting two additional sites.
Opening General Manager
Gusto Italian
Nottingham
2021.10 - 2022.06
- Managed recruitment and onboarding processes for Management, Kitchen and FOH roles for initial team of 96 members, with high team retention.
- Successful new opening during challenging COVID period.
Senior General Manager
Bistrot Pierre
Preston, Lancashire
2015.01 - 2021.10
- Multi-site management for Preston, Altrincham and Southport.
Education
NVQ Level 5 - CIPD Level 5 Learning & Development
ICS Learn
2021
NVQ Level 3 - CIPD Level 3 People Practice
Matthew Boulton College
Birmingham2019
Bachelor of Science - Chemistry
University of Nottingham
2013
NVQ Level 5 - Operations Management Apprenticeship
Ioda
2001.04 -
Skills
- Strong communication and conflict resolution skills
- Rational and decisive problem solving skills
- Coaching and mentoring abilities
- In-depth knowledge of HR compliance
- Accomplished in recruitment and L&D
- Proficient with MS Office, Asana and some HRMS
- Self-motivated and organised project manager
Certification
BSc (Hons), Assoc. MCIPD
Accomplishments
- Best General Manager 2017
- Best Restaurant (Birmingham) 2017
- Centre of Excellence (Birmingham) 2017
- Best Financial Controls (Birmingham) 2018
- Best People Development (Birmingham) 2018
- Rouge Award, Tricolore Management Academy
Bistrot Pierre Annual Conference awards:
Additional Information
Harry Young
Operations Manager, The Ivy Collection
harry.young@theivy-collection.com
Timeline
General Manager
The Ivy
2025.09 - Current
Assistant General Manager
The Ivy | Tower Bridge
2023.09 - Current
Senior General Manager
Bill's Restaurants
2022.08 - 2023.09
Opening General Manager
Gusto Italian
2021.10 - 2022.06
Senior General Manager
Bistrot Pierre
2015.01 - 2021.10
NVQ Level 5 - Operations Management Apprenticeship
Ioda
2001.04 -
NVQ Level 5 - CIPD Level 5 Learning & Development
ICS Learn
NVQ Level 3 - CIPD Level 3 People Practice
Matthew Boulton College
Bachelor of Science - Chemistry
University of Nottingham