Jason Hollis

Team & Office Operations Oversight

Facilities & Operations Management Responsibilities

• Managed weekly procurement of cleaning supplies and consumables for Head Office to maintain workplace hygiene standards.
• Ensured operational readiness of backup power systems, including weekly generator refuelling and coordination of scheduled maintenance during load shedding.
• Oversaw all building maintenance activities, including electrical repairs, plumbing, air-conditioning services, lighting, painting, gardening, and damage repairs.
• Supervised external contractors (plumbers, electricians, HVAC technicians) as required for repair and maintenance work.
• Maintained and repaired all shade netting structures within parking areas.
• Administered key control system for staff and tenants, ensuring secure and documented distribution of office keys.
• Identified and coordinated the rental of vacant office spaces, including tenant onboarding.
• Project-managed office alterations including carpeting, drywalling, tiling, and repainting, using pre-approved colour palettes and materials.
• Allocated and managed tenant parking bays, ensuring efficient space usage and accurate numbering.
• Conducted routine testing of security systems to ensure effective response from security providers.
• Monitored Head Office premises using multiple remote camera applications (Apple, Hik-Connect, Google Home).
• Managed the Interwaste contract, ensuring timely and compliant waste disposal.
• Submitted monthly credit card reports and expense claims to the finance team for both company accounts.
• Scheduled routine servicing of fire safety equipment including extinguishers and water hoses.
• Updated security measures, enhanced overall site safety and security.
• Ensured health and safety compliance through rigorous inspections.
• Negotiated contracts with vendors, achieved significant cost savings.
• Responded to building emergencies and managed repairs within required timeframe.
• Directly supervised 3 team members, including leave tracking, payslip printing, and loan application submission.
• Managed IT asset procurement, including laptops, Office 365 and Kaspersky installations, and insurance coverage.
• Maintained weekly stock of office consumables such as coffee, sugar, and milk.
• Purchased and managed stationery inventory for Head Office operations.
• Administered access control system: issued, updated, and revoked access cards for all staff and tenants.
• Reported company vehicle mileage monthly; coordinated with logistics personnel for deliveries and collections (Post Office, suppliers).
• Oversaw company car servicing, tyre replacement, wiper maintenance, and licence disc renewals.
• Coordinated bulk order fulfilment and delivery of promotional items.
• Diagnosed and escalated network issues, logged support tickets with Liquid Telecom when required.
• Ensured regular servicing and maintenance of Head Office printers.

Side Projects

• Product Setup: Added and managed product listings on the Just Add Nutrition system, ensuring timely customer supply.
• System Support: Resolved technical issues on the MTN USD platform to maintain smooth operations.
• GPS Refurbishment: Upgraded maps and refurbished GPS units for all airport branches.

• Managed a team of 10 staff in the Claims Department, ensuring performance targets and service levels were met.
  
• Oversaw rollout of online management systems (OMSv1 & OMSv2) across both owned and non-owned retail stores.
  
• Ensured 24-hour turnaround time on handset processing, including salvage handset receipt, invoicing, and replacement ordering.
  
• Submitted and managed claims across legacy and current systems for MTN and Core Group (Apple) accounts.
  
• Liaised with the Senior Account Manager to oversee and maintain the Core account relationship.
  
• Cleared historic and current invalid claims for MTN key accounts and dealers to ensure accurate payment allocation.
  
• Provided 24/7 support via query inbox for retail branches unable to close daily operations or experiencing data errors.
  
• Administered the OMSv2 claims support inbox, addressing defects for owned and non-owned stores.
  
• Acted as a point of contact for dealers, assisting with reconciliation and resolution of invalid entries on accounts.

Claims & Insurance Operations Specialist

Cell Place (in collaboration with MTN – Mobile Telephone Network, South Africa)

• Managed end-to-end claims processes for mobile handsets, line commission, insurance, and 24 Hour Mobility claims, ensuring accurate submissions and reconciliation between Cell Place, MTN, and external insurance providers.
• Developed and maintained systems to gather accurate data from retail branches, enabling full recovery of claims and minimising losses.
• Processed provisional claims, re-claims, and manual claims; investigated and corrected discrepancies flagged by MTN and internal branches.
• Oversaw monthly exception handling by receiving and clearing credit/exception files from MTN and updating the OMS (Online Management System) accordingly.
• Regularly monitored upgrade processes and exception reports to prevent overdue claims and ensure timely resolution.
• Submitted urgent insurance claims (THOR Insurance) promptly in response to branch robberies or theft incidents.
• Controlled the blacklisting process of stolen mobile handsets to prevent fraudulent use.
• Investigated and reported suspected fraudulent activities within the claims environment.
• Monitored client data in EPPIX, ensuring it aligned with records in the OMS system for accuracy and compliance.
• Liaised closely with branches, sales, and admin staff to coordinate complete, accurate, and timely claims documentation for submission to MTN.
• Supported operational adjustments as part of MTN collaboration, including process improvements and system integration.
• Maintained strong awareness of branch-level cash flow and crime trends, supporting decisions on insurance coverage adjustments and risk mitigation.

• Overseeing bad debt, hand-over’s to EDC’s, third party collections & recoveries and Trust Acc / Base recons
• Internal processing of audit points, risk reports, deactivations, legal reporting, performance management, productivity & efficiency
• Dealing with customers CSI / Orange Index & QA
• Dealing with external attorneys
• Overseeing the core team in terms of absenteeism, leave, time keeping, SSI, staff development & training

• Sales and Customer Services
• Advising customers on the most cost beneficial mobile package.
• Validation of credit worthiness.
• Administration and finalization of contracts.
• Data entry of contract details on Internet Browser (In-house software package).
• Cashier duties.
• Daily reconciliation of revenue to stock levels

• Sales and Customer Services in general
• Advising customers on the most cost effective mobile package in order to meet their needs, as well as promoting handset insurance
• Carrying out credit checks, administration and finalization of contracts
• Daily use of Microsoft Word, Microsoft Excel, Point of Sale, Retail Sales, In-house Intranet site
• Attaining daily targets
• Maintaining efficient repair procedures
• Cashier duties and end of day banking
• Attaining monthly targets
• End of day banking
• Fraud checking on contracts as well as customers proof of address and signature
• Sorting out of all stock discrepancies
• Dealing with all customer issues