Jason Hayward
Hatch End, Pinner,Middlesex
Summary
Dynamic and organised hospitality professional with extensive expertise in bartending and mixology techniques. I demonstrate strong verbal communication and active listening capabilities, ensuring outstanding customer service. I am fully committed to enhancing guest experiences through adaptability and reliability ensuring the quality of my products are up to current trends and standards. I consider myself as a skilled bar management professional able to improve team performance and grow bar sales through top management skills and business acumen.
My expertise has helped my current bar push further than current management deemed possible, by increasing bar profitability by 22% just by quality of service, introducing new and popular beverages that suit the needs of members and guests. I have also recently entered my current venue into a national bar event which is a highly detailed survey of a bar that is deemed compliant with all laws and regulations as well as excellent customer service, This event is held on an annual bases and is competed against many clubs and pubs nation-wide. This was our first year entering and received 2 awards for our work.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Bar steward
Grim's Dyke Golf Club
Hatch End, Pinner, Middlesex
2022.09 - Current
- Organised special events, enhancing patron experiences and engagement.
- Served customers efficiently, contributing to high turnover rates.
- Demonstrated extensive drinks menu knowledge, boosting sales.
- Ensured compliance with licensing laws, maintaining safe environment.
- Maintained bar stocks, replenishing daily as required.
- Set effective employee schedules to maximise coverage during peak times.
- Engaged with guests to foster positive rapport and encourage repeat visits.
- Trained new team members with motivational coaching and positive reinforcement.
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Worked with bar management to implement and enforce responsible drinking practices.
Bar staff member
Grim's Dyke Golf Club
Hatch End, Pinner, Middlesex
2015.07 - 2022.09
- Ensured customer satisfaction by providing excellent service.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Helped organise special events at the bar.
- Handled cash transactions to ensure accurate accounting.
- Completed end-of-day cleaning duties, leaving bar ready for next day's trade.
- Rotated stock regularly, reducing waste from expired products.
- Maintained professional knowledge about various drink recipes and offerings.
- Prepared beverages, ensuring consistent quality.
- Liaised with kitchen staff for seamless service delivery.
- Made cocktails for customer enjoyment.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Education
GCSEs -
Wexham Secondary Sports College School
Slough 2011.09 - 2015.07
Wexham Court Primary School
Slough 2003.09 - 2011.07
Skills
- Adaptability to fast-paced environments
- Bartending expertise
- Strong verbal communication
- Mixology techniques
- Active listening capabilities
- Outstanding customer service
- Extensive beer knowledge
- Organised and reliable
- Hospitality etiquette
- First aid training
Affiliations
- Music
- Golf
Certification
I have an array of certifications under my belt through the past 12+ years working in hospitality, including Highfield Level 2 award for personal license holders, Mixology level 3 advanced diploma, certificates from Diageo training for (leadership & negotiation, communication & teamwork, elevating guest experiences, exploring drinks with foods and Guinness essentials)
I also have a numerous amount of certifications in health and safety as part of my current role I have been part of an extensive online training course to ensure all health and safety measures are kept up to date and compliant. I am also a trusted fire Marshall and responsible for club security as I live on site at my current role.
All certificates can be shown upon request.
References
References available upon request.
Timeline
Bar steward
Grim's Dyke Golf Club
2022.09 - Current
Bar staff member
Grim's Dyke Golf Club
2015.07 - 2022.09
GCSEs -
Wexham Secondary Sports College School
2011.09 - 2015.07
Wexham Court Primary School
2003.09 - 2011.07