Jason Graham
Bawdeswell,Dereham
Summary
Dynamic professional with expertise in strong communication and organizational skills. Proactively seeks solutions to challenges and applies comprehensive analytical insights to findings. Skilled in multitasking, facilitating group discussions, and overseeing projects. Proven track record in delivering impactful and engaging presentations and training sessions. Experienced in developing and managing online training systems. Recognized for exceptional interpersonal skills and the ability to cultivate enduring professional relationships.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Training manager
KeyLogic
RAF Mildenhall, Suffolk
02.2024 - 09.2024
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
- Tracked training outcomes through consistent collection of KPI data and participant feedback.
- Led training programmes designed to implement new agent performance management standards for 22 departments.
- Supervised average of 22 training specialists within government military.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Reported on training program needs and challenges, collaborating with management to address improvements.
- Analyzed employees' skill levels and implemented new techniques to boost knowledge.
- Planned training schedules, prepared materials booked necessary rooms and facilities.
Distribution Process Worker
Defense Logistics Agency
Hill Air Force Base
02.2018 - 03.2019
- Performed thorough mid-process inspections to ensure quality assurance
- Led process and product improvement initiatives
- Managed 3 production workers and worked with team leaders to enhance productivity
- Brought forth self-motivated attitude conducive to independent work
- Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders
- Supported efficient production system in fast-paced environment by accurately processing all new orders, and delegating tasks as each order required.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
F-22 Fuel System Specialist
Affordable Engineering Services
Hill Air Force Base
01.2017 - 09.2017
- Utilized advanced troubleshooting and diagnostic skills to keep and repair combat-ready fifth generation fighters
- Worked well independently, and with others as team
- Remained calm, flexible, and adaptable, leading to optimal productivity
- Brought forth ability to effectively multitask and prioritize.
- Performed preventative and unscheduled maintenance on assigned aircraft to meet required standards.
- Returned aircraft to operational readiness status, troubleshooting issues and replacing faulty system components.
- Read and interpreted standard blueprints, engineering drawings and manufacturer guidelines to guarantee conformity to design specifications.
IT Consultant
Rylex
Hill Air Force Base
11.2016 - 01.2017
- Collaborated with IT Team to ensure that security software was properly installed on all employee computers
- Worked to constantly improve information technology systems and infrastructure
- Used superior information technology skills daily
- Met with management and proper staff to understand their requirements
- Carried forth ability in Microsoft Excel to keep track of IT equipment database
- Provided customers with quality help through phone calls, emails, and internet chats.
Contract Manager
C.W. Resources
Hill Air Force Base
03.2015 - 09.2015
- Effectively acted as liaison between C.W
- Conducted site surveys, visits, and inspections ahead of deadlines.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Implemented policy and procedure changes to benefit employees and customers.
- Recruited, developed, and motivated new hires, expertly building and managing dedicated team of 10 staff.
- Planned training schedules, prepared materials and booked necessary rooms and facilities.
Swing Shift Section Manager
United States Air Force
Hill Air Force Base
03.2009 - 03.2015
- Reported to Operations Manager and assisted shop and office personnel
- Answered phones, created meeting itineraries, scheduled appointments, and maintained office calendar and new customer logs
- Effectively communicate both verbally and through written word
- Assisted with training of new employees, while also monitoring productivity of current employees
- Wrote daily reports for accountability and quality assurance.
- Enforced compliance with legal, safety and health guidelines to reduce team risk.
Education
Certificate of Higher Education - Business Ethics for the Modern Workplace
LinkedIn
06.2024 - 06.2024
Certificate of Higher Education - Business Ethics
Linkedin
02.2024 - 02.2024
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
Chandler, Arizona, USA 08.2018 - 09.2021
Skills
- Problem-solving
- Excellent interpersonal and coaching skills
- Business Ethics
- Supervisory Skills
- Customer Relationship Management (CRM)
- Microsoft Office 365
- Business administration
- Leadership skills
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Timeline
Certificate of Higher Education - Business Ethics for the Modern Workplace
LinkedIn
06.2024 - 06.2024
Training manager
KeyLogic
02.2024 - 09.2024
Certificate of Higher Education - Business Ethics
Linkedin
02.2024 - 02.2024
Bachelor of Arts - Business Leadership
University of Arizona Global Campus
08.2018 - 09.2021
Distribution Process Worker
Defense Logistics Agency
02.2018 - 03.2019
F-22 Fuel System Specialist
Affordable Engineering Services
01.2017 - 09.2017
IT Consultant
Rylex
11.2016 - 01.2017
Contract Manager
C.W. Resources
03.2015 - 09.2015
Swing Shift Section Manager
United States Air Force
03.2009 - 03.2015
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