- rugby
- football
- english 8 ball pool
Jason Glynn
Bishops itchington
Summary
Accomplished hospitality and operations leader with 14 years in multi-site management, skilled in enhancing commercial performance and fostering compliance. Led large teams to deliver outstanding customer experiences while developing high-performing staff. Committed to creating welcoming environments and driving guest satisfaction to achieve business objectives.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Cluster Manager
Premier inn
- Current
- Implemented strategies to drive revenue growth across hotel locations while controlling labour and operational costs
- Increased guest satisfaction scores by 20% by implementing continuous improvement initiatives and coaching leaders
- Led operational performance across 4 hotel sites, ensuring consistent service delivery
- Managed hotel managers and supported leadership teams to enhance operational effectiveness
- Ensured compliance with regulations and standards across operations
- Deliver 100% compliance through robust auditing and operational excellence
- Ensured consistent standards in customer experience and financial performance across all locations
- Focused efforts on achieving key business objectives through targeted actions
- Over approximately 120 team members across the cluster
Triple site hotel manager
Premer inn Whitbread
- Achieved strong commercial and operational performance through strategic initiatives
- Led multiple malmanagement teams to achieve KPIS and guest satisfaction targets
- Managed budgets, staffing, and operational planning to optimise resource allocation across all locations
- Oversaw operations of three hotel sites, ensuring seamless service delivery
Dual site Hotel manager
Premier inn
- Managed two hotel sites, enhancing guest experience and operational effectiveness
- Ensured excellent guest service while optimising operational processes
- Maintained compliance with regulatory standards, supporting financial stability
- Developed future leaders through coaching and succession planning
Hotel manager
Premier inn
- Managed all aspects of hotel operations, ensuring seamless service delivery
- Drove business growth while upholding high operational standards
- Enhanced customer satisfaction through strategic team engagement initiatives
- Recruited developed and inspired high performing teams
F&B Manager
Q hotels
Leamington Spa, warwickshire
02.2011 - 04.2013
- Managed daily operations of F and B department, supervising teams to deliver exceptional service standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Supervised a team of 15 staff members, providing training and feedback to improve service standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Educated staff members on procedural and menu changes.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Managed inventory, placed orders for supplies, and monitored stock levels to maintain optimal operational flow.
- Analysed customer feedback to identify areas for improvement, leading to increased satisfaction rates.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
Skills
- Operations management
- Cost management
- Revenue growth
- Revenue enhancement
- Financial oversight
- Regulatory auditing
- Commercial KPIs
- Project management
- Performance metrics
- Operational strategy
- Team leadership
- Stakeholder relations
- Customer experience
- Guest satisfaction
- Issue resolution
- Recruitment management
- Strategic development
- Business growth
Custom
- Leaderships and management training
- Health and safety
- Food safety
- First aid
- Personal licence
Certification
- Personal Licence holder
- Drive licence
Hobbies and interests
- Pool, Rugby Football.
Interests
Timeline
F&B Manager
Q hotels
02.2011 - 04.2013
Cluster Manager
Premier inn
- Current
Triple site hotel manager
Premer inn Whitbread
Dual site Hotel manager
Premier inn
Hotel manager
Premier inn