JASON ELLIS

• Managed the export department with a peak annual turnover of £132 million. Daily tasks included stock preparation, logistics bookings, organising relevant regulatory pre-inspections, overseeing the load process, completing documentation, and obtaining customer payment.
• Building and maintaining relationships with customers, work colleagues, and freight agents to ensure the successful delivery from our yard to the destination.
• Negotiated with vendors and suppliers to provide cost-friendly contracts.
• Cultivated relationships with UK, European, and Asian foundries to enhance collaboration and support copper-based ingot sales.This was a complete role, starting with enquiries, matching products to customer needs, contract completion, liaising with our packing department, logistics booking, and issuing the analysis certificate. Utilised customer feedback mechanisms to evaluate service quality, consistently achieving over 95% satisfaction rates from clients.
• Introduced policies and procedures to improve day-to-day operations. Assisted in stock checking and identifying materials for export.
  Trained staff on photography procedures for compliance with inspection regulations.
  Assisted team efforts to ensure all loads adhered to documentation standards.
  Introduced a physical file system for every shipment to provide details of each load.
  Complemented this with a digital system for each shipment that included photos and documents.
• Assisted in developing risk management protocols to protect company assets.
  Supported the establishment of a hedging facility following significant market downturns in copper prices.
  Helped expand market presence in Asian metal sectors by applying existing pricing structures.
• Leveraged sophisticated trading platforms and analytical software to facilitate timely foreign currency trades, ensuring optimal pricing and enhanced profitability.
• Oversaw time management initiatives to optimise team productivity.
  Cultivated decision-making frameworks that fostered strategic outcomes.
  Enhanced communication channels to promote product understanding across teams.
• Advised senior management on facilities needs and delivered ongoing operational support.
• Collaborated with sales and marketing teams to align operational capabilities with customer demands.

Assisted customers with booking package deals and flights.

Provided support for hotel reservations to various global destinations.

Addressed customer objections to enhance conversion rates.

• Maintained accurate records of all sales transactions, ensuring compliance with company policies.
• Updated product knowledge regularly through training and research, providing clients with accurate information.
• Built exceptional customer satisfaction by delivering friendly service.

Supported trainee staff by mentoring on product knowledge, sales techniques, and operational procedures.
Assisted in monitoring performance to enhance team capabilities and customer satisfaction.
Provided guidance on resolving operational issues to ensure smooth workflow.