Jason Elliott

Supervise daily operations in a high-energy adventure park, ensuring a safe and engaging customer experience. Lead and develop a 50+ member team through recruitment, training, and performance management. Oversee scheduling, resource allocation, and compliance with health and safety standards. Support the General Manager with financial planning, inventory control, and revenue delivery. Drive customer engagement through marketing initiatives and event management. Improved operational efficiency, safety audit results, and customer satisfaction by introducing streamlined workflows.

• Implemented streamlined workflows and safety protocols to boost productivity.
• Facilitated communication between management and staff to promote a positive workplace culture and collaboration.
• Resolved underlying issues swiftly, mitigated potential risks effectively.
• Ensured compliance with health and safety standards for a safe workplace.
• Prioritised staff welfare for improved morale and commitment.

Led two departments comprising over 65 personnel, ensuring cohesive operations within leisure and food & beverage sectors.

• Generated weekly revenue of £68,000 across 13 leisure activities through effective leadership strategies.
• Supervised six-screen cinema operations, improving scheduling and maintenance initiatives.
• Converted senior management directives into practical policies for successful implementation by staff.
• Addressed operational challenges by preparing detailed reports for resolution facilitation.
• Engaged in vendor negotiations to satisfy group needs and expectations efficiently.
• Implemented inventory control systems to maintain stock levels while controlling costs effectively.
• Inspired management and staff towards outstanding customer service performance, enhancing client retention.

Upon joining The Light, I assumed responsibility for the previously unmanaged leisure department. I swiftly established it's present structure, which has since demonstrated its effectiveness as the most robust framework within this multimillion-pound site. Witnessing an influx of over 50,000 visitors to the department within the initial two months of its launch, my duties encompassed:

• Rota building and publishing
• Managing department meetings and 121's
• Develop and apply new guidelines to improve team decision-making.
• Managing the team effectively to help other key departments in the business
• Maintain the running of all leisure activities bringing in over £350,000 of revenue within the first two months of business opening

A great career during which i was promoted six times within five years, advancing from entry-level 'Marshal' to positions such as Duty Manager, Senior Manager, Assistant Manager, and ultimately Operations Project Manager becoming the youngest OPM they had in the companies history.

Key jobs;

• Collected and arranged financial information and entered details into excel financial management system.
• Performed advanced reviews of business operational trends and expected obligations to prepare accurate forecasts.
• Oversaw operations with general mangers from 34 different sites across the UK.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Ensured smooth, day-to-day management and operations teams
• Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership.
• Monitored multiple databases to keep track of all company inventory.
• Over 8 years of experience with maintaining a fleet of karts and managing the right people to insure the smooth service of the karts.
• Implementation of battle karts, membership program and cadet academy across the company