Jason Dumper
Southampton,Hampshire
Summary
A dynamic, reliable professional with a proactive attitude and technical proficiency, specialising in white goods repair and on-site troubleshooting. I deliver excellent customer service, supported by strong communication and time management abilities. Adept at diagnostic testing and field repairs, I aim to use this expertise to provide reliable, quality repairs and customer satisfaction.
Overview
24
24
years of professional experience
45
45
years of post-secondary education
Work history
Owner / Engineer
JP Appliances Ltd
Southampton, Hampshire
04.2010 - 03.2025
- Conducted regular performance reviews for staff development and progress tracking.
- Boosted customer satisfaction with consistent quality control measures.
- Oversaw inventory management, preventing stock shortages or overages.
- Developed new business opportunities for increased market reach.
- Managed daily operations, ensuring smooth running of the business.
- Provided exceptional customer service, resulting in repeat business.
- Negotiated contracts with suppliers, reducing overall costs.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Directed day-to-day work of employees and motivated teams to exceed objectives.
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Resolved complex issues, applying troubleshooting and critical thinking to address numerous technical solutions.
Field Service Engineer
HooverCandy Ltd
Merthyr Tydfil, Mid Glamorgan, Wales
05.2009 - 04.2010
- Developed detailed reports with clear insights into equipment status and performance.
- Maintained accurate records, improved traceability and accountability.
- Optimised resource utilisation for maximised productivity levels.
- Updated technical knowledge regularly, stayed abreast of industry advancements and innovations.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Ensured customer satisfaction with timely resolution of service requests.
- Followed agreed work schedule when conducting repair and maintenance work.
- Removed and replaced damaged components in line with manufacture guidelines.
- Reported major defects and organised provision of spare parts.
- Ordered parts to maintain adequate inventory levels.
Field Service Engineer
Premier Electrics Ltd
Southampton, Hampshire
02.2001 - 03.2009
- Investigated customer complaints diligently; safeguarded brand image.
- Coordinated with cross-functional teams for seamless project execution.
- Adhered strictly to safety protocols, minimised workplace accidents and incidents.
- Improved system performance by conducting routine maintenance and checks.
- Undertook comprehensive failure analysis to prevent future breakdowns.
- Ensured customer satisfaction with timely resolution of service requests.
- Provided technical support to troubleshoot, repair and maintain operational issues.
- Followed agreed work schedule when conducting repair and maintenance work.
- Tested equipment performance and demonstrated operation and servicing to customers.
- Scheduled service calls according to customer location and urgency of need.
- Removed and replaced damaged components in line with manufacture guidelines.
- Ordered parts to maintain adequate inventory levels.
- Replaced defective parts for improved equipment longevity.
Education
Certificate of Higher Education - Accountancy
Solent University
Southampton, Hampshire 09.1998 - 05.2000
A-Levels - Accountancy
Barton Peveril College
Eastleigh, Hampshire 09.1996 - 06.1998
A-Levels - Information Technology
Barton Peveril College
Eastleigh, Hampshire 09.1996 - 06.1998
GCSEs - Art and Design (Photography)
Barton Peveril College
Eastleigh, Hampshire 09.1996 - 06.1998
GCSEs - Mathematics
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - Geography
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - History
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - Science
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - French
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - Spanish
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - English Language
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
GCSEs - English Literature
The Wildern Secondary School
Hedge End, Hampshire 09.1991 - 06.1996
Skills
- Proactive attitude
- Technical proficiency
- Cash handling
- Customer retention strategies
- On-site troubleshooting
- Field repairs
- Time management
- Customer service excellence
- Diagnostic testing
- White goods repair
Timeline
Owner / Engineer
JP Appliances Ltd
04.2010 - 03.2025
Field Service Engineer
HooverCandy Ltd
05.2009 - 04.2010
Field Service Engineer
Premier Electrics Ltd
02.2001 - 03.2009
Certificate of Higher Education - Accountancy
Solent University
09.1998 - 05.2000
A-Levels - Accountancy
Barton Peveril College
09.1996 - 06.1998
A-Levels - Information Technology
Barton Peveril College
09.1996 - 06.1998
GCSEs - Art and Design (Photography)
Barton Peveril College
09.1996 - 06.1998
GCSEs - Mathematics
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - Geography
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - History
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - Science
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - French
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - Spanish
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - English Language
The Wildern Secondary School
09.1991 - 06.1996
GCSEs - English Literature
The Wildern Secondary School
09.1991 - 06.1996
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