Jason De Motte
Dubai,United Arab Emirates
Summary
Dynamic and highly motivated professional with a lively personality, demonstrating exceptional teamwork and individual initiative. Possesses strong computer literacy and excellent written, oral, and interpersonal communication skills. A fast learner committed to leveraging these competencies to achieve career growth and contribute effectively to organisational goals.
Overview
7
7
years of professional experience
Work history
Guest Service Officer
Conrad Dubai
Dubai, United Arab Emirates
2025.01 - Current
- During this short period, I have successfully generated a total of 101,355 in upselling for 2025. I am currently undergoing training in night auditor and shadowing my supervisor to learn more about supervisory responsibilities and further enhance my career development.
Guest Service Agent
DoubleTree by Hilton Dubai - Business Bay
Dubai, United Arab Emirates
2022.09 - 2025.01
- As a guest service agent, my main responsibility is making sure that customers meet exceptional service, and Solving guest complaints, and making sure customer payments have been collected correctly, and during this period of time, I was able to achieve the top up seller for the Final quarter in 2022, I’ve managed to become the top up seller for the year 2023 and generating a total sale of AED 236,000 even achieving the award for the top upsell in the EMEA region. Also, I was able to achieve for the most name mentioned on social media in 2023. and the Team Member of the Month in 2024 for the month Of June
Guest Service Agent
DoubleTree by Hilton Weerawila Rajawarna Resort
Weerawila, Sri Lanka
2021.02 - 2022.09
- As a guest Service agent, My main responsibility was handling guest complaints, and training new team member who was joining the team, Handling the Hilton Honors loyalty program for the Hotel. I was able to achieve team member of the month of January 2022.
Internship
Hilton Colombo Residences
Colombo, Sri Lanka
2019.07 - 2020.01
- During the course of my internship at Hilton Colombo Residences, I was granted the opportunity to work at Housekeeping for 3 months & 3 Months at Front Office departments which helped me kickstart my career in the hospitality industry.
- During this time as an intern, I was fortunate enough to receive the Travel With Purpose award for the “Bright Idea” in October 2019 & Certificate of recognition for “Highfive Award” Housekeeping Week 2019.
Education
Advanced Diploma - Hospitality Management
Evolution Hospitality Institute
Sydney, AustraliaComputer Science -
National Institute of Business Management
Hilton Lead 1.1 Virtual Leadership Development - Leadership Development
Harvard University
United Arab EmiratesGCE Ordinary Level -
St. Joseph’s College
Colombo, Sri LankaEnglish Courses -
British Council
Colombo, Sri LankaSkills
- Team player with Individual Initiative
- Fast Learner
- Highly Motivated And Lively Personality
- Computer Literate
- Good written, Oral & Interpersonal Communication Skills
Languages
English
Sinhalese
Accomplishments
- Represented St. Josephs College, Colombo 10, Wattala, under 13,15 Cricket team, under 19 Basketball team & Athletic Team.
- Was a part of the English Literary Association, Media Unit, ICT Society & YCS Movement.
- Member of the Prefect Board at st paul’s church waragoda Kelaniya in 2017.
References
- Mr. Hanny Ahmed General Manager LXR Mangroves Abu Dhabi hany.ahmed@hilton.com +971 50 900 5851
- Mr. Engin Gokdere Director of Front Office Conrad Dubai Engin.Gokdere@conradhotels.com +971 52 907 5544/ 971 44 44 7444
- Don, Yomal, Front Office Manager, don.yomal@hilton.com, +94 77 791 2374, +94 77 142 9265, DoubleTree by Hilton Weerawila
Timeline
Guest Service Officer
Conrad Dubai
2025.01 - Current
Guest Service Agent
DoubleTree by Hilton Dubai - Business Bay
2022.09 - 2025.01
Guest Service Agent
DoubleTree by Hilton Weerawila Rajawarna Resort
2021.02 - 2022.09
Internship
Hilton Colombo Residences
2019.07 - 2020.01
Advanced Diploma - Hospitality Management
Evolution Hospitality Institute
Computer Science -
National Institute of Business Management
Hilton Lead 1.1 Virtual Leadership Development - Leadership Development
Harvard University
GCE Ordinary Level -
St. Joseph’s College
English Courses -
British Council