Jason Colley
Burnham-on-Crouch,Essex
Summary
A seasoned professional with over three decades of diverse experience in Technical Support, IT, Electromechanical Engineering, Banking Investigations and Client liasion. I'm experienced at diagnosing issues and problem solving. I've often done this while managing digital workflows for hundreds of system users and clients needs. I believe in integrity and compliance, where I have been trusted to handle large-scale financial systems, sensitive and private data in highly regulated environments. I have strong communication skills, where I can effectively support colleagues, stakeholders, and clients with excellent judgement. I have a good understanding in electromechanical engineering, including wiring and mechanical fault diagnosis. I have gained extensive expertise in projects outside of my professional work, where I have been responsible for maintenance, problem solving and solutions, specifically in Marine Engineering, domestic plumbing, carpentry, and property renovations.
Overview
1
1
Certification
11
11
years of post-secondary education
43
43
years of professional experience
Work history
Technical Consultant
Santander Bank
London
1990.02 - 2024.06
- Managed workflow and payment processing systems, ensuring the seamless execution of high-volume, business-critical banking transactions.
- Provided comprehensive technical support and diagnostic troubleshooting for hundreds of internal users across multiple departments.
- Maintained absolute accuracy, compliance, and strict security standards within a highly regulated financial environment.
- Trained, mentored, and guided team members on complex system functionalities and procedural changes.
- Collaborated continuously with cross-functional internal teams, stakeholders, and third-party suppliers to optimise service delivery.
Electrical Contractor
Sainsbury’s Contract
1989.01 - 1990.01
- Executed electrical installation, wiring 3-phase supply panels to ensure reliable power supply for commercial supermarket operations.
- Delivered short-term contract work, contributing to project completion and client satisfaction.
Security Officer
Group 4 Security
1988.01 - 1989.01
- Maintained security, asset protection, and site monitoring protocols, requiring high levels of vigilance, trust, and reliability.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Apprentice / Mechanical Assembler
NV Tools (Chelmsford)
1985.01 - 1988.01
- Manufactured standby power supplies, producing Chokes and Transformers developing practical skills in electromechanical assembly, wiring, and interpreting technical drawings to support product reliability while attending college.
- Improved team communication by proactively participating in daily meetings.
- Collaborated effectively with team members to complete projects on schedule.
- Demonstrated strong attention to detail whilst carrying out complex assignments.
Counter Assistant
Local Newsagents
1981.01 - 1984.01
- Handled cash transactions, customer service, and stock management weekdays and weekends between the ages of 13 and 16.
- (Part-Time / After School & Weekends)
Education
City & Guilds - Electro-Mechanical Engineering
Dovedale College
Chelmsford 1986.01 - 1989.01
City & Guilds - Communication Skills
Dovedale College
Chelmsford 1986.01 - 1989.01
GCSEs - Including English (Grade B)
Headley Walter School
Brentwood 1979.01 - 1984.01
Skills
- Excellent communication and client liaison
- Excels in problem solving and decision making
- Highly versatile and can adapt to changing situations
- Works well under pressure and high workloads
- Thrives in teamwork environments
- Confident in Leadership and Management
Certification
- Royal Yachting Association (RYA): Day Skipper (Theory & Practical), International Certificate of Competence (ICC - Vessels over 10m), Short Range Certificate (SRC) Marine Radio Licence.
- Scuba Diving Certifications: PADI Open Water, PADI Advanced Open Water, and IANTD Advanced Nitrox Diver (Active diver since 2000).
Affiliations
- Sailing / Boating, SCUBA Diving, Engines and Tech
Technical & Practical Expertise
- Property Renovation & Construction: Over multiple decades, have personally completed major domestic building and maintenance projects, developing an advanced understanding of trade tools, materials, and structural safety practices.
- Marine Maintenance & Vessel Handling: Sixteen years of private boat ownership (spanning four motor vessels and a sailing yacht) providing deep practical and engineering experience in harsh marine environments. I regularly maintain mine and friends vessels, including engines, fibreglass and rigging etc.
Timeline
Technical Consultant
Santander Bank
1990.02 - 2024.06
Electrical Contractor
Sainsbury’s Contract
1989.01 - 1990.01
Security Officer
Group 4 Security
1988.01 - 1989.01
City & Guilds - Electro-Mechanical Engineering
Dovedale College
1986.01 - 1989.01
City & Guilds - Communication Skills
Dovedale College
1986.01 - 1989.01
Apprentice / Mechanical Assembler
NV Tools (Chelmsford)
1985.01 - 1988.01
Counter Assistant
Local Newsagents
1981.01 - 1984.01
GCSEs - Including English (Grade B)
Headley Walter School
1979.01 - 1984.01